Organization: SWITCH BC

Location: Within BC

Job Type: Regular Full-Time (37.5 hours per week)
Salary Range: $128,298-$160,372 (Range 11) per year depending on experience
Typical Hiring Range: $128,298 – $152,353 per year depending on experience

Click here to view the original posting and apply online.

SWITCH BC is focused on improving workplace health, safety, and wellbeing of the 330,000+ people working in B.C.’s health sector. SWITCH BC brings together key partners, including health unions, employers, and physicians along with WorkSafeBC and the Ministry of Health, to make consensus decisions to invest in and influence provincewide programs and initiatives. 

SWITCH BC is an inclusive organization, committed to advancing Indigenous cultural safety, anti-racism, diversity, equity, and inclusion through policies and practices. We are focused on being an environment that addresses system barriers, biases, and inequities that exist for Indigenous peoples, racialized individuals, individuals with disabilities and complex health conditions, immigrants, 2SLGBTQ1+, and other underrepresented groups who experience stigma, discrimination, or marginalization. 

If you are passionate about improving the lives of people working in healthcare, have exceptional leadership and relationship skills, a proven record of improving safety cultures, and are ready to work in a fast-paced environment, we are looking for you! 

Role Summary

Reporting to the Executive Director, the Director, Operations has a multi-faceted role working across B.C.’s healthcare system. This includes overseeing and providing strategic and technical leadership for SWITCH BC’s strategic objectives and key operational program areas. The Director collaborates with SWITCH BC leadership, internal team members, and key partners to foster physical and psychologically healthy and safe cultures and establish supports and solutions that improve the health and safety of health care workers in B.C.

The Director works collaboratively with diverse community and system partners and inspires others through excellence in facilitation, communication, and creation of a just, safe culture in which individuals can thrive. The Director provides leadership, guidance, and support to program and project leads and works with partners to facilitate consensus; consults, negotiates, and shares information; and liaises across the healthcare system to support the achievement of SWITCH BC’s objectives.

The Director oversees and leads the development and delivery of key strategic activities as set by SWITCH BC’s Board of Directors. Using participatory, strength-based, innovative, and evidence-informed approaches, the Director supports a diverse team of internal staff members. This position mobilizes change through data, using data to celebrate the organization’s successes, while being responsible for making recommendations to leadership for opportunities to improve.

Duties and Responsibilities

  1. Develops strategic plans, goals, and annual objectives for key program areas in collaboration with SWITCH BC’s leadership team including identifying scope, objectives, and deliverables.  Provides leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources. Ensures plans are consistent with and complement the overall strategic plan of SWITCH BC. Develops and deploys mechanisms for monitoring performance and progress in achieving deliverables.
  2. Leads work pertaining to the pillars of health and safety management systems, including psychological health and safety, and core work, including, but not limited to, the development of strategic plans to support improvements in violence prevention, musculoskeletal injuries, direction for physician health and safety, provincial business intelligence systems, and education strategies specific to Health and Safety Management System activities.
  3. Works with leaders and partners using proven and emerging practices in health and safety and organizational development to establish strategies that enhance culture, team effectiveness and engagement, and are in alignment with SWITCH BC’s priorities.
  4. Serves as a strategic leader for partners in the areas of workplace psychological health and safety management, safety culture, and health and safety data metrics; keeps current on healthcare industry standards, best practices, emerging practices, and current evidence for occupational health and safety; scans for best practice in industries beyond healthcare to cultivate integration of learning.
  5. Leads SWITCH BC initiatives that support the adoption of the CSA Standard for psychological health and safety in the workplace and the CSA Standard for health and safety management system, including submitting annual performance reports to the Chief Executive Officer (CEO), the senior leadership team, and the Board of Directors.
  6. Provides leadership to team members through coaching, guiding, mentoring, and modelling SWITCH BC’s values. Fosters a safe, just work environment, encouraging and welcoming open identification of issues, non-violent dialogue, and cultural humility practices for cultural safety.  Encourages dialogue and provides guidance and advice to facilitate resolutions to work issues. Assists team members to define shared and individual goals and meet performance expectations. Recruits staff and maintains an organizational structure for the portfolio that provides the highest degree of quality service within budget parameters.
  7. Develops and recommends a budget for the portfolio, monitoring expenditures, completing variance analysis and reporting, and recommending and implementing remedial action. Prepares funding and strategic resource proposals to support current and emerging work. Accountable for developing project budgets within the context of operational demands and environmental and resource constraints under the direction of the Executive Director, Operations.
  8. Maintains a leadership role in contract negotiations and relationship management. Responsible for managing contract(s) with vendors directly associated with the assigned project(s). Establishes evaluation and feedback mechanisms to ensure strong contract management and vendor relationships.
  9. Provides consulting, coaching, and facilitation support to internal and external leaders and teams in the areas of workplace culture development, psychological health and safety, workforce resiliency and respectful workplace; and keeps current on industry standards and best practices. Partners with internal leaders and teams to strengthen the factors of workplace psychological health and safety, leading strategic prioritization activities, with a focus on assessing and managing risk, promoting strengths, and filling gaps. 
  10. Performs needs assessments, environmental scans, and conducts research to identify viable projects, pilots, and initiatives and presents recommendations to senior leadership.  Prepares business cases, proposals for knowledge creation and pilots, as well as briefing notes and discussion papers for consideration.
  11. Works collaboratively with the project management team and partners on all phases of project management and program development, providing strategic and technical leadership and expertise.
  12. Represents the organization externally as a senior leader of SWITCH BC. Responsibilities include knowledge generation, translation, and dissemination on a national, provincial, regional, and local level. Collaborates and facilitates consensus building and coordination of multiple interest groups, generating consensus among diverse parties, and providing a SWITCH BC perspective on emerging issues and opportunities.
  13. Develops documents for presentation to a variety of groups including SWITCH BC’s Board of Directors and sub-committees of the Board.
  14. Maintains a strong working knowledge of applicable and intersecting legislation, regulation, collective agreements, and workplace standards within the B.C. and Canadian context.
  15. Performs other related duties as assigned.

Education, Training, and Experience

A level of education, training, and experience equivalent to a Master’s Degree in a health-related field, including, but not limited, to Health Sciences, Social Sciences, Occupational Health and Safety, Organizational Development, Leadership, Project Management, Adult Learning, Health Care Administration, or a research-related field and ten (10) years recent related experience leading people and initiatives in a large complex organization, ideally within the healthcare system.

Skills and Abilities

  • Knowledge of current and future healthcare issues, with specialized knowledge of health and safety and psychological health and safety within a healthcare environment.
  • Excellent time management skills.
  • Effective fiscal and financial management skills.
  • Demonstrated analytical and problem-solving skills.
  • Expert-level systems thinking mindset and system change skills.
  • Knowledge of project, evaluation, and change management principles and methodologies.
  • Proven ability to negotiate and mediate resolutions to complex situations, delivering outcomes and forward momentum through dialogue, strategies, consensus, and action plans.
  • Demonstrated ability to lead people, manage change, develop strategy, and execute plans.
  • Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective, trusting relationships including the ability to interact tactfully and effectively with others at all organizational levels both internally and externally to SWITCH BC.
  • Ability to communicate effectively orally and in writing, including the ability to chair and lead groups through inclusive, equitable, and a safety promoting means and create effective presentations to groups.
  • Working knowledge of applicable regulations, legislations, and collective agreements.
  • Ability to create, implement, and deliver training and education plans.

Compensation and Benefits

In joining SWITCH BC, we are pleased to offer you a rewarding career. In recognition of your skills and experiences, and in alignment with our core values of building safe and healthy work environments, we are pleased to offer comprehensive benefits which includes, but is not limited to:  

  • Competitive salary  
  • Generous extended health benefits with no waiting period, long-term disability benefits, and Municipal Pension Plan 
  • Paid vacation (20 days per year – prorated in first year) and sick leave allowances  
  • Flexible work arrangements  
  • Professional development and membership opportunities  
  • SWITCH BC IT equipment is provided
  • 100% remote with occasional company paid travel for in person meetings or events 

As a key organization within the BC healthcare sector, we also encourage current health sector employees to ask about pension and benefits portability options, which may also be available. SWITCH BC is committed to being an equitable, diverse, and inclusive workforce.  

We recognize that there are a variety of experiences that contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we still encourage you to apply.   

We wish to thank all applications for their interest and effort in applying; however, only those candidates selected for an interview will be contacted. 

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience as well as internal equity and would be in alignment with SWITCH BC’s compensation framework.

Please note that this is a remote worker position (must reside in BC) and only candidates that live in BC will be interviewed.

Occasional travel for in-person events and meetings is required.

Click here to view the original posting and apply online.

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