Organization: Vancouver Coastal Health

Location: Vancouver

Salary: The salary range for this position is CAD $38.13/Hr. – CAD $54.82/Hr.

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Job Summary

Vancouver Coastal Health is looking for a Quality Improvement (QI) Advisor, Medical Quality Leadership & Practice to join the Regional Quality Improvement team. Apply today to join our team!  

The Physician Quality Improvement (PQI) and Spread Quality Improvement (SQI) initiative is a partnership between Vancouver Coastal Health, Providence Health Care, and the Specialist Services Committee (SSC).

Reporting to the Manager, Medical Quality Leadership & Practice, the QI Advisor is responsible for the design, development, implementation, and evaluation of the PQI & Spread QI education strategy in accordance with SSC mandate. The SSC strategies may include but are not limited to, engaging with medical staff to discuss, prioritize and act on system improvement opportunities; supporting medical staff and project teams in Quality Improvement (QI) initiatives to build capacity in QI skills and leadership. This includes collaborating with staff from PQI & SQI, SSC Central, Learning Technologies and key partners to identify learning gaps and develop learning objectives such as QI and Change Management competencies. The QI Advisor determines educational delivery methods which may include online and blended learning education programs and training modules using a variety of learning modalities, and ensures educational strategies address the needs of medical leadership across various departments.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. 


  • Identifies learning needs and strategies around QI and change management.
  • Designs, develops, and delivers QI educational programming to increase capability and capacity for medical staff leadership.
  • Designs and develops instructor led, eLearning, and blended courses:
    • Develops project plans for training program development.
    • Performs skill/competency task analysis.
    • Determines specific learning objectives.
    • Writes and sequences learning objectives.
    • Develops and test training materials to support educational programming (i.e. lesson plans, activities, eLearning modules, etc.);
    • Teaches and facilitates training sessions; and
    • Develops evaluation measures to continuously improve based on feedback and outcome measures.
  • Uses multipronged educational strategies including one-to-one learning, workshops, courses, on-line programs, experiential learning, etc. to develop a blended educational approach that includes education materials and associated facilitator guides to address the specific learning requirements.
  • Utilizes best practices in educational learning theory and instructional design methodology suited for blended learning course development.
  • Develops new ways to make courses and instructional media delivery more effective, efficient, engaging, interactive and beneficial to a diverse audience.
  • Provides expertise in adapting current curricula to alternative delivery channels such as e-learning, self-study packages, virtual, etc.
  • Coaches and supports subject matter experts to develop and revise teaching materials to effectively deliver on learning objectives.
  • Organizes and facilitates quality education events in collaboration with local, internal, and external partners.
  • Responsible for ongoing continuous evaluation and improvement of educational programs, content, and services. Implements an evaluation process to ensure the educational approach addresses the overall learning requirement, achieves desired learning outcomes and that participants find the learning is relevant and meaningful. Creates opportunities for medical staff to pursue ongoing training.
  • Provides reporting related to organizational targets for medical staff QI training.
  • Maintains knowledge related to the methods and tools of continuous quality improvement and change management and applies these approaches to areas of improvement within their respective work area.
  • Provides facilitation and coordination support to QI teams over the project life cycle, starting from initiation to execution and monitoring of plans to ensure successful outcomes.
  • Supports effective use of data for QI efforts, including metrics selection, data analysis and visualization while ensuring data privacy and compliance with organizational policies. Provides ‘at the elbow’ support to QI teams in the use of tools to plan, test, measure, monitor and evaluate projects designed to improve patient care outcomes.
  • Performs other related duties as assigned.


Education & Experience
  • Three (3) to five (5) years’ recent, related experience in adult learning and development, quality improvement implementation, and evaluation.
  • Bachelor’s degree in a healthcare discipline, business administration, or other related field, or an equivalent combination of education, training, and experience.
  • Lean, Six Sigma or related professional certification is an asset.
Knowledge & Abilities
  • Demonstrated knowledge of quality improvement, change management and project management practices, tools, and methodologies.
  • Demonstrated expertise in developing education strategy in collaboration with designated partners with a focus in developing quality improvement training.
  • Ability to assess, design, implement and evaluate curriculum, learning strategies, and methodologies, including education plans, educational materials, resources, and lesson plans.
  • Demonstrated knowledge of adult education principles, best practices and content design using a variety of methods (e.g., blended learning strategies such as online curriculum design, videos, and interactive education delivery). Experience working with a Learning Management System (LMS), e.g., Moodle
  • Demonstrated ability to use interactive teaching methods to engage learners and facilitate critical thinking and problem resolution.
  • Demonstrated superior oral and written abilities with a variety of audiences.
  • Ability to work effectively in both self-directed and team environments.
  • Understanding of health care disciplines and networking abilities to support enhanced educational practices and programming.
  • Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
  • Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world-class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and “going first” when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers in 2023.

Please note that a resume is required to apply to this posting.

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