Organization: BC College of Nurses and Midwives (BCCNM)

Location: Hybrid (a combination of in-office and remote work)

Click here to view the original posting and apply online

Do you have excellent interpersonal skills? Are you interested in delivering excellent customer service and ensuring safe nurses and midwives are available for BC’s public? If this sounds like you, this temporary opportunity may be for you!

The BC College of Nurses & Midwives (BCCNM) is seeking articulate, detail oriented and service-focussed individuals to join our team during our busy renewal period. During this period, BCCNM will renew the licensure of nursing professionals and midwives across BC. Working as a member of a dedicated Registration Program Team, the Renewal Assessor will determine whether nursing or midwifery registrants are eligible for renewal with BCCNM and will provide direction and advice to registrants regarding this process.

Job Details

Status: Temporary, Full-time
Term: January 02, 2024 to April 30, 2024
Compensation: $30.77 per hour
Number of Positions: 3

What You Will Be Doing

Under the Health Professions Act (HPA), BCCNM bylaws, policies, and procedures the Renewal Assessor works as a member of the Registration Assessment team to determine whether registrants are eligible for renewal with BCCNM and provides direction and advice to registrants who are undertaking this annual process. When a registrant meets the registration requirements, the Renewal Assessor is responsible for renewing registration on behalf of the Registration Committee and Registrar.

Key Responsibilities

  • ​​​As per BCCNM policies and procedures the renewal assessor, assesses and determines registration renewal eligibility for existing registrants of BCCNM and acts as a liaison with registrants who have specific queries about the renewal process.
  • Collaborates with other registration team members to ensure that qualified registrants have their registration renewed in a timely manner.
  • Follows established work processes related to the renewal application process.
  • Works with the registration team to meet customer service target processing times for renewal.

Education and Skills

  • ​Bachelor’s degree is an asset, or an equivalent combination of education and working experience.
  • A minimum of one to three years of experience working in customer service, preferably with some database, accounts, or case management experience.
  • Intermediate to advanced knowledge and experience using current versions of MS Office, MS CRM Dynamics, and MS SharePoint. Familiar with accessing the web and search engines, and experience with organization-specific databases.
  • Excellent customer service skills
  • Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained
  • Demonstrated ability to communicate difficult decisions in a clear and logical manner
  • Demonstrated conflict management and resolution skills
  • Strong attention to detail
  • Strong written and oral communications skills
  • Ability to work effectively in teams

How to Apply

If you are interested in this position, please apply online by 11:59pm on November 13, 2023. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working with the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.

Please note: BCCNM is committed to providing a safe and healthy environment for all College staff. Any employee hired must be fully vaccinated against COVID-19 or must have a BCCNM approved exemption before beginning work for the College.

About the BC College of Nurses & Midwives

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

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