Introducing BC’s Patient Safety Strategy: Your Care, Our Commitment

Quality Café: Map It Out: Tools and Tips for Virtual Process Mapping

  • This event has passed.

November 26 | 1200 – 1300

Health Quality BC

Online (Zoom)

Quality-Cafe


Event Description

Process mapping is a foundational tool in quality improvement, helping teams visualize how work happens and uncover opportunities for change. But how do you bring that same clarity and engagement to a virtual environment? In this session, we’ll explore the role and value of process mapping in QI, and share practical tools, methods, and facilitation strategies to help you successfully engage teams online. Whether you’re mapping a clinical process or redesigning a workflow, you’ll leave with tips to make your next virtual session collaborative and productive.

Learning Objectives

By the end of this session, learners will be able to:

  • Explain the role and value of process mapping in QI .
  • Explore tools, methods, and facilitation strategies to engage teams in virtual mapping.

Presenters

April Price, MA (she/her/hers)
Leader, Health System Improvement
Health Quality BC

Michelle Kennedy, RN, BNSc, MHLP-CE (she/her/hers)
Leader, Health System Improvement
Health Quality BC

This information is collected by Health Quality BC under section 26(c) of the Freedom of Information & Protection of Privacy Act and will be used to send and manage email communications. If you have any questions about the collection of this information, please contact communications@healthqualitybc.ca.

Event Details

Quality Café: Map It Out: Tools and Tips for Virtual Process Mapping

Date and Time

November 26, 2025 | 1200 – 1300 PT

Organizer

Health Quality BC

Location

Online

Health Quality BC HQBC Square Icon with Name Logo White

Providing system-wide leadership to efforts designed to improve the quality of health care in British Columbia.

Find out first about our news and events! 

Sign up for our newsletter.

Territorial Acknowledgement

We would like to acknowledge that we are living and working with humility and respect on the traditional territories of the First Nations peoples of British Columbia.

We specifically acknowledge and express our gratitude to the keepers of the lands of the ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations, where our main office is located.

We also recognize Métis people and Métis Chartered Communities, as well as the Inuit and urban Indigenous peoples living across the province on various traditional territories.