PROVIDING SYSTEM-WIDE LEADERSHIP

Our Vision is High-Quality and Sustainable Health Care for All. Every Day, Every Time, for Everyone in British Columbia.

Sharing Concerns

Principles to Guide the Development of an Indigenous Patient Feedback Process

UPDATED: Each principle now includes examples and recommendations for improvement.

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“What Matters to You?”

A simple question that can have a big impact on care.

Get ready for International
“What Matters to You Day”
this June 3, 2025!

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Six Questions to Help Families Evaluate Vaccine Information

Read our latest blog post, Equipping Families to Ask the Right Questions About Vaccine Information, and explore related resources.

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The BC Health Quality Matrix

The Matrix can be used to develop metrics that comprehensively measure quality across seven Dimensions of Quality and five interconnected Areas of Care. By providing a shared definition of quality for BC, the Matrix supports a coordinated approach to thinking and learning about these dimensions and areas, how they relate to one another, and what everyone’s responsibilities are throughout a person’s health and wellness journey.

Download the BC Health Quality Matrix

Spotlight on Our Resources

We are improving the quality of health care in BC one resource at a time. Find the one you need, from
improving workplace culture to care guidelines and teaching others about quality improvement.

  • APPLAUD Change Package and Measurement Guide

  • LOUD-in-PC-Measurement-Guide-Thumbnail

    LOUD in PC Guide to Measurement

  • LOUD-in-PC-Change-Package-Thumbnail

    LOUD in PC Change Package

  • Journey Mapping Report: An Exploration of Delivering and Receiving Opioid Agonist Therapy (OAT) in Primary Care in BC

Discover All of Our Resources

Our Latest Updates

We are improving the quality of health care in BC one resource at a time. Find the one you need, from
improving workplace culture to care guidelines and teaching others about quality improvement.

  • International-What-Matters-to-You-Day-WMTY-Virtual-Background-Health-Quality-BC

    Ask. Listen. Do. How to Get Ready for International “What Matters to You?” Day

  • Engagement-Efforts-Matter-Quality-Forum-2025-Health-Quality-BC

    Improving Health Quality Takes Everyone’s Voice: How Lessons from Quality Forum 2025 Can Help Your Engagement Efforts

  • Nurse-and-Happy-Baby-Health-Quality-BC-001

    Equipping Families to Ask the Right Questions About Vaccine Information

See All of Our Blog Posts