PROVIDING SYSTEM-WIDE LEADERSHIP

Our Vision is High-Quality and Sustainable Health Care for All. Every Day, Every Time, for Everyone in British Columbia.

Sharing Concerns

Principles to Guide the Development of an Indigenous Patient Feedback Process

UPDATED: Each principle now includes examples and recommendations for improvement.

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QUALITY FORUM

Our annual conference that brings together BC’s health care community to share and discuss how to improve quality across the continuum of care.

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Quality Academy Applications Open

Build improvement skills, learn from expert faculty and a mentor, and lead a project of your own.

Apply by July 15, 2025

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The BC Health Quality Matrix

The Matrix can be used to develop metrics that comprehensively measure quality across seven Dimensions of Quality and five interconnected Areas of Care. By providing a shared definition of quality for BC, the Matrix supports a coordinated approach to thinking and learning about these dimensions and areas, how they relate to one another, and what everyone’s responsibilities are throughout a person’s health and wellness journey.

Download the BC Health Quality Matrix

Spotlight on Our Resources

We are improving the quality of health care in BC one resource at a time. Find the one you need, from
improving workplace culture to care guidelines and teaching others about quality improvement.

  • APPLAUD Change Package and Measurement Guide

  • LOUD-in-PC-Measurement-Guide-Thumbnail

    LOUD in PC Guide to Measurement

  • LOUD-in-PC-Change-Package-Thumbnail

    LOUD in PC Change Package

  • Journey Mapping Report: An Exploration of Delivering and Receiving Opioid Agonist Therapy (OAT) in Primary Care in BC

Discover All of Our Resources

Our Latest Updates

We are improving the quality of health care in BC one resource at a time. Find the one you need, from
improving workplace culture to care guidelines and teaching others about quality improvement.

  • What-is-the-BRAID-Model-Diagram-Blog-Featured-Image-Health-Quality-BC

    Listening to Community, Learning What Matters: Introducing The BRAID Model

  • Voices-of-Everyone-001-Health-Quality-BC

    The Voices of Everyone in Health Quality – Health Care is About People

  • Claire-Snymans-Story-The-Red-Binder-Health-Quality-BC

    How Asking “What Matters to You?” Can Inspire Great Change in Health Care

See All of Our Blog Posts