Our interactive workshops provide opportunities for learners to dive deep into specific topics related to improving quality of care.

Offered both in-person and online, we’ll take a practical, hands-on approach on tools and strategies that can be used to answer questions, understand problems, and drive meaningful change. Through our workshops, learners build knowledge, skills and confidence in a method, tool or technique aimed at improving health care quality. Topics include measuring performance; change management; leading and engaging people; innovation; improving culture; and improving the experience of care.

Designed for a broad range of individuals with varying levels of experience, learners include individuals working in public health, acute care, primary care, community and home care, research, communications and regulation. We welcome administrators, clinicians, directors, leaders, project managers and patient partners, among others, to join us. The diversity of learners at these workshops contributes to a mix of perspectives gained during these sessions.


Upcoming Workshops

Fundamentals for Quality Improvement

The capability to lead improvement is vital to advancing quality in the health care system. This workshop introduces health care professionals to foundational quality improvement principles and practices required to lead, implement, and sustain quality initiatives within their organization. Register today and join us to learn about:

  • Leading Quality Improvement: Fundamentals for Change
  • Process For Improvement: Defining your improvement initiative process and scope
  • Measurement For Improvement: Measuring and Using Data
  • Implementing and Sustaining Improvement: From Ideas to Action 

Virtual Session

Date: March 6 & 7, 2024
Time: 9 am – 12 pm PST
Location: Online
Cost: $120 + tax

Data-Driven Improvement

Measurement and the effective use of data are cornerstones of any improvement effort, from incremental changes to radical transformations, but it can be difficult to know where to begin. The workshop will explore how data can be used to drive the improvements we wish to see – setting up measurement systems that work, analyzing data to uncover new insights and monitoring improvements over time.

There are currently no Data-Driven Improvement Workshops scheduled.

In-Person Session

Date: January 25, 2024
Time: 9 am – 4 pm PST
Location: Vancouver
Cost: $190 + tax

There are currently no Data-Driven Improvement Workshops scheduled.

Diving into Human Factors

Human Factors is about designing tools, tasks, processes, environments and systems to help drive optimal human performance. A better understanding of how people interact, problem solve, make decisions, and perform with varying expertise is essential for safe and effective care.

This interactive skill-building workshop will focus on human factors principles and safety approaches including heuristic analysis, task analysis, usability testing, and the hierarchy of effectiveness. Participants will learn how to apply human factors principles and tools that can be used to help make healthcare safer to deliver quality patient care.

Join us to build new skills in learning to apply human factors.

In-Person Session

Date: February 29, 2024
Time: 9 am – 4 pm PST
Location: Vancouver
Cost: $190 + tax