Our interactive workshops provide opportunities for learners to dive deep into specific topics related to improving quality of care.

Offered both in-person and online, we’ll take a practical, hands-on approach on tools and strategies that can be used to answer questions, understand problems, and drive meaningful change. Through our workshops, learners build knowledge, skills and confidence in a method, tool or technique aimed at improving health care quality. Topics include measuring performance; change management; leading and engaging people; innovation; improving culture; and improving the experience of care.

Designed for a broad range of individuals with varying levels of experience, learners include individuals working in public health, acute care, primary care, community and home care, research, communications and regulation. We welcome administrators, clinicians, directors, leaders, project managers and patient partners, among others, to join us. The diversity of learners at these workshops contributes to a mix of perspectives gained during these sessions.


Data-Driven Improvement

Measurement and the effective use of data are cornerstones of any improvement effort, from incremental changes to radical transformations, but it can be difficult to know where to begin. The workshop will explore how data can be used to drive the improvements we wish to see – setting up measurement systems that work, analyzing data to uncover new insights and monitoring improvements over time.

In-Person Session

Date: May 29, 2024
Time: 9 am – 4 pm PST
Location: Kelowna
Cost: $190 + tax

Upcoming Workshops

Fundamentals for Quality Improvement

The capability to lead improvement is vital to advancing quality in the health care system. This workshop introduces health care professionals to foundational quality improvement principles and practices required to lead, implement, and sustain quality initiatives within their organization. Register today and join us to learn about:

  • Leading Quality Improvement: Fundamentals for Change
  • Process For Improvement: Defining your improvement initiative process and scope
  • Measurement For Improvement: Measuring and Using Data
  • Implementing and Sustaining Improvement: From Ideas to Action 

Virtual Session

Date: June 5 & 6, 2024
Time: 9 am – 12 pm PST
Location: Online
Cost: $120 + tax

Improving Health Care Systems Through Patient Safety Event Reviews

Patient safety reviews and learning are an important component of health systems. Many frameworks, approaches, methodologies and tools exist to explore, investigate, analyze, and recommend improvements to providing care. However, this complexity can be overwhelming and cause confusion on where to start and how to facilitate these reviews with actionable outcomes.

Join us for this interactive skill-building workshop that will explore principles and tools to support patient safety reviews.

In-Person Session

Date: October 24, 2024
Time: 9 am – 4 pm PST
Location: Vancouver
Cost: $190 + tax

There are currently no Data-Driven Improvement Workshops scheduled.

Success by Design – Applying Human Factors to Level Up Performance and Safety

Human Factors is about designing tools, tasks, processes, environments and systems to help drive optimal human performance. A better understanding of how people interact, problem solve, make decisions, and perform with varying expertise is essential for safe and effective care.

This interactive skill-building workshop will focus on human factors principles and safety approaches including heuristic analysis, task analysis, usability testing, and the hierarchy of effectiveness. Participants will learn how to apply human factors principles and tools that can be used to help make healthcare safer to deliver quality patient care.

Join us to build new skills in learning to apply human factors.

Coming to Prince George, September 2024

Registration Details Coming Soon

In-Person Session

Date: February 29, 2024
Time: 9 am – 4 pm PST
Location: Vancouver
Cost: $190 + tax

Shared Goals, Shared Solutions: Co-Production in Health Care

Are you a leader tasked with solving complex problems related to the health care system? Learn how health care and community leaders can collaborate with shared goals and purpose to improve health care. Co-production means both health care providers and the community work together to find solutions and make decisions. This ensures that health care meets the needs and priorities of the people it serves. Embracing these principles helps build real community partnerships based on trust, respect, and common goals.

Virtual Session

Date: September 25 & 26, 2024
Time: 9 am – 12 pm PST
Location: Online
Cost: $120 + tax

Engage to Improve: Creative Solutions for Working Better Together

Ever notice that the best ideas often come from the most unexpected sources? And that when you feel included and engaged, you want to do the best job possible? Do you think the teams in which all members make valuable contributions produce much better results? Do you want to surface the best ideas for the problems you’re facing today? If you answered yes to these questions, then Liberating Structures are for you.

Liberating Structures are a series of effective and engaging facilitation techniques that can be used to move past tricky problems or long-standing issues by inviting everyone to think creatively and focus on opportunities for innovation. Whether you work at the point of care or an organizational level, this workshop provides a valuable opportunity to practice these techniques that can help spark new ideas in your teams.

Virtual Session

Date: November 27 & 28, 2024
Time: 9 am – 12 pm PST
Location: Online
Cost: $120 + tax