Quality Café is for people passionate about improving how health care is delivered.

This free, monthly, one-hour capacity-building webinar series featuring topics, tools, and techniques related to quality in health care.

Excellent content and resources. I have already started using them in my practice. Thank you.
Quality Café Participant – Applying QI Tools to Implement and Sustain Improvements in MHSU Adult Guardianship
Great quick engaging facilitation using the chat. Practical takeaways that I can run with. Thank you! Great use of my lunch time. Look forward to more.
Quality Café Participant – Polarity Mapping: Identifying and Managing Unsolvable Problems
Loved the way you used Slido. Very engaging. Best explanation I’ve heard for the matrix so far.
Quality Café Participant – Defining Quality: Using the BC Health Quality Matrix
This was a great webinar! I enjoyed the engagement and excited to review past quality café recordings and attend future ones.
Quality Café Participant -Setting up Your QI Project for Success: Making Improvement Charters Work for You
Well done, really enjoyed the presentation and ideas shared and we will definitely look at utilizing some of the same here.
Quality Café Participant – Innovating Delirium Care Practice in the ICU
Great presentation! Nice to see what others are doing to improve patient care.
Quality Café Participant – Emergency Department Discharge Sheets: A Quality Improvement Initiative
  • Gain Insights and Practical Tools: Learn from health care quality experts and leave with strategies and tools you can implement immediately.
  • Engage in Interactive Sessions: Participate in live Q&A sessions to interact with presenters, ask questions and enhance your knowledge.
  • Discover Solutions and Success Stories: Learn of successful innovations, offering proven methods to enhance your practice.
See Upcoming Quality Café Events

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Upcoming Quality Café Events

  • November 26, 2025 | 1200 – 1300 PT

    Quality Café: Map It Out: Tools and Tips for Virtual Process Mapping

    Process mapping is a foundational tool in quality improvement, helping teams visualize how work happens and uncover opportunities for change. But how do you bring that same clarity and engagement to a virtual environment? In this session, we’ll explore the role and value of process mapping in QI, and share practical tools, methods, and facilitation strategies to help you successfully engage teams online. Whether you’re…
    Learn More & Register

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