Leveraging Social Media to Drive Health Care Improvement in BC

A Summary of Findings and Insights for Implementation

The BC Patient Safety & Quality Council and the University of British Columbia eHealth Strategy Office partnered to explore how social media can be applied in the BC context for improving the quality of health care and patient safety. This report outlines the various ways social media adds value to improvement strategies based on the feedback received from health care providers and the public, a published and grey literature review, and consultations with various health care working groups.