Primary Care Network (PCN) Manager

Compensation: $95,000 – $115,000/year, extended health care benefits, RRSP matching

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Overview

The Thompson Region will be implementing two PCNs: Kamloops and the Lower Thompson. PCNs are networks of local primary care service providers working to improve access and attachment to primary care providers in a region through the implementation of team-based care. It is a partnership between the Thompson Region Division of Family Practice (TRDFP), Interior Health, the First Nations Health Authority, local Indigenous partners, and community and patient partners. Strategic direction and oversight for the PCN is provided by the PCN Steering Committee. The PCN Manager is employed by the TRDFP and as such the terms of employment and work performance oversight are the responsibility of the TRDFP Executive Director.

In unison with other PCN staff, the PCN Manager supports the implementation and ongoing operation of the Thompson Region PCNs. The PCN Manager oversees the implementation of approved PCN projects and initiatives including initiating and supporting ongoing quality improvement and change management activities, and establishing and supporting evaluation processes.

Key Responsibilities

Leadership, Project Management & Reporting

• Provides overall operational leadership for the implementation of the strategies within the Thompson Region PCNs, which includes working with diverse stakeholders, including the Divisions of Family Practice, health authority staff, Patient Medical Homes,  physicians, nurse practitioners, nurses, Allied Health Professionals, community agencies, and other primary care partners to operationalize direction from the PCN Steering Committee.
• Works collaboratively with the Executive Director to determine staffing requirements and resource allocation necessary to support the successful implementation and ongoing operations of PCNs.
• Provides leadership to staff, inspiring a culture of excellence and accountability, including managing and recognizing performance, setting clear expectations, providing regular feedback, and supporting professional development. Addresses performance issues in a timely manner, ensures alignment with organizational goals and objectives. Fosters team collaboration and communication to optimize productivity and achieve operational excellence.
• Establishes operational procedures/resources as required to ensure consistent practice across regional PCNs.
• Ensures Ministry of Health deliverables for the PCN funding are being achieved, in line with Ministry reporting requirements.
• Provides project management including developing proposals, establishing the operations plan, identifying and managing the operating budget, developing an implementation plan, evaluating and measuring initiatives/operations and reporting.
• Assists in the selection and monitoring of performance indicators at the local level. Prepares reports as requested.
• Promotes Practice Support Program (PSP) supports such as panel management and advanced access training for providers.
• Identifies clinical and organizational opportunities for analysis, investigation and improvement.
• Meets with Ministry of Health to review and discuss Provincial Attachment System reports, as part of ongoing PCN performance for monitoring attachment, access and advancement of primary care attributes against service plan deliverables.
• Coordinates the collection of PCN financial and health human resources data (and other reports as required) across all partner organizations, including Interior Health, to track progress against service plan deliverables and share with the PCN Steering Committee (and the Ministry of Health, as required).

Backbone Support for PCN Steering Committee

• Briefs all members on their role and the purpose and responsibilities of the committee to support consistent decision making.
• Ensures all incoming steering committee members are familiar with the Service Plan, progress and stage of implementation.
• Ensures the PCN Steering Committee Chair understands their role and responsibilities and the functions of the steering committee, including the approach to decision making.
• Engages with First Nations and local Indigenous organizations and advises on PCN-related priorities for Indigenous communities and peoples.
• Develops the scheduling, agendas, materials and action tracking for steering committee meetings.
• Notifies the Family Practice Services Committee (FPSC) and Ministry of Health about any changes to the PCN Steering Committee Chair or Membership.

Engagement

• Engages family physicians and nurse practitioners within the PCN geography to provide data on patient attachment, using Ministry-provided data and reporting methods (e.g., use of the $0 attachment code, Provincial Attachment System reports and encounter reporting).
• Contributes to the development and execution of a coordinated multistakeholder engagement plan.
• Liaises with the Ministry, FPSC and PCN across the province, as required.
• Participates in relevant community-based meetings on a regular basis.
• Represents the PCN at various local, regional, and provincial meetings.

Strategic Communications

• Develops and implements communications plan(s) with communications staff to meet the needs of health care providers, partner organizations and other stakeholders within the PCN.
• Assesses and responds to emerging communication needs of the network.
• Carries out risk assessment and issues management for the PCN.
• Proactively creates strategies to respond to sensitive issues and reflect change management principles.

Qualifications

• Post graduate degree in health care, business administration, organizational design, or project management (Masters degree preferred), or an equivalent combination of education and experience.
• A minimum of five (5) years previous collaborative and distributed leadership experience in health care setting, including supervisory responsibilities
• Knowledge of the BC health care system and experience working in a primary health care setting or experience working with physicians and/or allied health care providers preferred.
• Demonstrated experience in integrated service delivery design, project management, implementation and evaluation.
• Demonstrated knowledge of the principles of Primary Health Care, Population Health, and Health Promotion and the attributes of Primary Care Networks and the Patient Medical Home.
• Demonstrated knowledge of Indigenous cultural safety and humility and knowledge of related recent publications/reports and Government of BC positions and policies of importance to the implementation of PCNs in BC.  
• Demonstrated facilitation ability, including the ability to bring diverse perspectives together to reach consensus in support of common goals.
• Demonstrated experience in initiating changes and improvements, using quality improvement frameworks.

Skills

• Strong project management, program development and strategic and operational planning skills.
• Strong organizational, decision making and problem-solving skills; demonstrated ability to develop policy & procedures.
• Ability to display independent judgment, leads self, and comfortable with evidence based decision making.
• Demonstrated experience in health system improvement and change management.
• Excellent communication, organizational, and decision-making skills, with strong attention to detail.
• Ability to work collaboratively with a broad range of medical, clinical and administrative professionals.
• Excellent computer and MS Office skills, including Outlook, Excel, Word and PowerPoint.

Other Details

• Attendance at early morning or evening meetings may be required.
• Possession of a valid driver’s license and access to a vehicle is preferred.