Director, Intake & Monitoring

Status: Regular, Full-Time

Click here to view the original posting and apply online

Join Our Leadership Team

Are you a seasoned leader passionate about fostering professionalism, integrity, and accountability in healthcare. In this role, you will oversee vital professional conduct review activities for nursing and midwifery designations and lead a dynamic team committed to fair, trauma-informed, and risk-based practices. Your work will be pivotal in shaping investigations, alternative resolutions, compliance monitoring, and more—all while ensuring adherence to evolving legislation, privacy laws, and administrative principles. If you’re ready to drive impactful change and uphold the highest standards of healthcare regulation, we want to hear from you!

Who We Are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

What We Offer You​​

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $148,143 – $163,328 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.’s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What You’ll be Doing

Reporting to the Executive Director/Deputy Registrar, Inquiry, Discipline & Monitoring, the Director, Intake and Monitoring provides managerial oversight and leadership to the staff responsible for the receipt, clarification, assessment, and early resolution of complaints related to the four nursing designations (Licensed Practical Nurse, Nurse Practitioner, Registered Nurse, and Registered Psychiatric Nurse) and Registered Midwives.

These activities require efficient, fair, risk-based, and trauma-informed receipt and clarification of reports and complaints, evaluation of distinctions-based and alternative resolution processes, conduct of investigations under the Registrar’s authority, and monitoring of registrant compliance with agreements and orders, and action on unauthorized use of reserved titles. Activities must be compliant with the Health Professions Act (HPA), the upcoming Health Professions and Occupations Act (HPOA), the Declaration on the Rights of Indigenous Peoples Act (DRIPA), the Freedom of Information and Privacy Protection Act (FOIPPA), the Privacy Act, the Personal Information Protection and Electronic Documents Act (PIPEDA), College bylaws, and administrative law.

​Key Responsibilities Include:

1. ​​​In consultation with the IDM leadership team, formulates operational plans for the IDM program, particularly related to the receipt, assessment, streaming and early resolution of complaints.
2. Contributes to the strategic and operational plans of BCCNM through program expertise.
3. Manages the intake team to ensure files are appropriately screened and prioritized while assessing risk and deploying early intervention strategies. Assigns case files and supports staff to address new complaints and reports to determine how they are best addressed (referral, registrar investigation, Inquiry Committee investigation). Carries personal case load according to complexity and sensitivity of incoming complaints.
4. In consultation with the IDM leadership team, continuously reviews and improves complaint intake and assessment processes, including bylaw and policy and process reform and budget management; monitors processes, including development of new information-flow and assessment pathways.
5. In consultation with the IDM leadership team and staff, provides strategic and operational leadership to enable intake and monitoring processes to apply a trauma-informed and Indigenous-specific anti-racist lens to receipt of Indigenous complaints and conduct of investigations, working to facilitate a meaningful and respectful process with clear communication and recognition of the distinct needs of the individual, family, and community.
6. Manages the compliance monitoring program with the view of mitigating risk and taking appropriate action when the terms of a consent agreement or discipline order are breached.
7. In consultation with the IDM leadership team and staff, liaises with Strategy, Reconciliation and Transformation, Regulatory Policy and Programs, and BCCNM leadership to support the development and implementation of alternate dispute resolution processes, support worker programming, and distinctions-based initiatives to support Indigenous health equity (the Pathways Program). The Program will operate in compliance with the Health Professions Act and BCCNM by-laws, the Declaration on the Rights of Indigenous Peoples Act (DRIPA) and the upcoming Health Professions and Occupations Act (HPOA).
8. In consultation with the IDM leadership team and staff, establishes collaborative relationships with health system partners, including Indigenous communities and organizations, to ensure appropriate support are available for registrants and complainants interacting with IDM and BCCNM.
9. Collaborates on the creation, organization, and maintenance of databases; risk matrixes; decision trees; bring forward systems; disposition charts and other resource materials.
10. Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.

Your Education & Skills ​

• ​Master’s degree in nursing, a Bachelor of Law or a Juris Doctor, or an equivalent combination of education and experience within healthcare and/or regulatory environment.
• Seven to ten years’ experience, ideally including management, in a regulatory, risk management, or investigative program (such as licensing, critical incident investigations, or employment investigations), ideally in a health-related environment, or in the areas of administrative or criminal law. Experience with clinical healthcare setting an asset.
• Demonstrated management experience with staff with a high-volume case load within a unionized and non-unionized environment. Ability to identify the developmental needs of employees and to provide coaching mentoring and other assistance. Proven leadership ability in an ever-changing environment. Change management experience and training as asset.
• Excellent interpersonal skills coupled with conflict management and mediation/resolution skills. Experience in alternate dispute resolution is an asset.
• Politically astute and culturally sensitive. Ability to establish strong working relationships with a variety of stakeholders.
• Excellent oral and written communications skills and the ability to communicate effectively with individuals at all levels of the organization.
• Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedent, policy, and legislation.
• Experience developing policy, programs, and procedures.
• Strong presentation and facilitation skills. Proven experience managing multiple simultaneous projects.
• Strong technical aptitude and ability to leverage technology to drive change. Strong working level knowledge and experience using MS Office. Experience with MS Dynamics CRM preferred.
• Experience working with Indigenous populations investigating and resolving healthcare concerns or complaints within the health care system is preferred. Knowledge of or experience working in a distinctions-based approach recognizing and respecting the specific rights, priorities and concerns and unique histories and cultures of First Nations, Métis, and Inuit Peoples an asset. Commitment to integrating Indigenous resolution practices and seeking support from Indigenous Elders, Knowledge Keepers and communities in a culturally safe manner.
• Knowledge of applicable legislation including but not limited to the: Health Professions Act, Declaration on the Rights of Indigenous Peoples Act, Freedom of Information & Protection of Privacy Act, Criminal Records Review Act, Administrative Tribunals Act, Human Rights Code, & Criminal Code.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019)).
• Models and supports full team commitment to cultural safety and Indigenous-specific anti-racism in the healthcare system and trauma informed practices, including within the healthcare system complaints frameworks. Demonstrates humility and heart-led leadership.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to investigations, regulatory complaints resolution processes and healthcare.

How to Apply

If you are interested in this position, please apply online by 11:59PM on January 12, 2025. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.

Collection Notice

To apply to a job posting, you need to create an online account with BCCNM. To create an online account as well apply for a job posting, you’ll be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting, evaluating, and selecting employees. The legal authority for collecting this information is under section 26 British Columbia’s Freedom of Information and Protection of Privacy Act.   If you have any questions, please contact privacy@bccnm.ca.

Please note: BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.