Quality Improvement Coordinator, Physician Practice Enhancement Program (PPEP)

Type: Full-time, permanent

Click here to view the original posting and apply online.

Position Summary

Reporting to the program development and evaluation lead, the quality improvement coordinator is responsible for providing leadership and support for the quality improvement projects and activities of PPEP. This position requires the necessary understanding of quality principles, integration and support of evidence-based systems and methods in order to standardize and improve processes. 

Duties and Responsibilities

• Administration and coordination of self-directed assessments
  • Coordinate activities pertaining to self-directed assessments to ensure all are completed in a timely and prescribed manner, identify requirements and non-compliance to be addressed 
  • Establish and maintain effective relationships and ongoing communication with program staff, internal departments and external partners
  • Prepare materials for presentations, workshops, training sessions, and program reporting
  • Record accurate data entry of assessment actions in relevant databases
  • Ensure relevant actions are accurately captured and tracked for timely completion and reporting develop and coordinate the maintenance of website material, SharePoint sites and shared drives to ensure information is current and easily accessible by appropriate stakeholders
  • Develop processes, procedures and reports
  • Respond to inquiries in a professional and timely manner
  • Promote teamwork and share appropriate information with staff in a timely manner
• Quality improvement projects
  • Coordinate and liaise with staff for the collection, measurement and reporting of key performance indicators and process indicators
  • Support assigned project leads in quality improvement projects and initiatives
  • Respond to requests for information within the department or by site leadership; provide data, findings or study documents related to the assessment, investigation and resolution of quality improvement issues 
  • Comprehensive awareness of areas and systems which include access to data and analytics to formulate recommendations for improvements and innovations 
  • Collate, prepare, and present relevant data, identify trends and key opportunities for improvement
  • Update and implement new or changed processes, structures and quality improvement systems to ensure the team are operating under a consistent set of guidelines
  • Complete environmental scans of current practices in similar organizations, complete literature reviews and determine if there are any leading practices or evidence-based guidelines relevant to physician assessment
  • Supports quality improvements initiatives and knowledge by networking, fostering, and sustaining relationships with internal and external stakeholders to collaborate and contribute to the knowledge base of physician assessment and practice enhancements
  • Participate in the full spectrum of program evaluation activities
  • find operational efficiencies, identify areas of concern to focus on, present potential solutions and contribute to information dissemination
  • Develop, organize and maintain metadata for program databases
  • Conduct research projects assigned by the program lead relating to physician assessment and quality improvement
• Administrative support
  • Collate and file program related forms and documents
  • update documents and reports with approved content, ensure consistency of language and style; assist with the development of processes, procedures, forms and other documents
  • Schedule and coordinate various meetings including confirmation of guest attendance, distribution of materials and preparation of meeting space and technology as required
  • Provide other administrative support to the program as required
• Acts as the point person for staff on IT support software (CEDAR, iMIS, DocuStation), to meet program deliverables and expectations

Decision Making

• Able to identify issues, and raise them according to the program and evaluation lead
• Able to prioritize work effectively
• Able to identify and effectively manage sensitive data, content and conversations

Accountability

• Able to independently carry out assigned work to meet reporting deadlines and goals for the program
• Able to manage workload to ensure program activities are conducted in timely fashion
• Able to effectively present information about opportunities for improvement to support the program’s quality improvement

Consequence of error/judgment

• Loss or inappropriate distribution of sensitive materials or critical records
• Inappropriate corrective actions and activities following inaccurate data or reporting
• Risk to credibility of program

Skills and Qualifications

• Undergraduate degree in adult education, health care or related field, and three years’ related experience in a healthcare setting, including knowledge/courses in quality improvement principles and methodologies preferred, or an equivalent combination of education, training and experience is acceptable
• One year of data analysis, research and evaluation preferred
• Strong technical and computer skills, proficient in Microsoft Office, particularly Excel and competent in Adobe
• Experience with SPSS is an asset
• Able to learn and manage internal software solutions
• Able to prepare accurate data and reports efficiently
• Experience with project management and quality improvement methods
• Ability to work independently and be proactive in finding solutions
• Excellent oral and written communication skills
• Excellent administrative and organizational skills, proven ability to manage multiple streams of work and work effectively to scheduled deadlines
• Strong interpersonal skills, proactively engages program team members as appropriate
• Ability to exercise good judgment in recognizing scope of authority and protecting confidential information
• Analytical and detail-oriented

The compensation range for this position is $57,934 to $86,901 per year. The compensation range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

The College of Physicians and Surgeons of British Columbia has been recognized as one of BC’s top employers since 2011 and one of Canada’s top 100 employers since 2014. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package. 
 
The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
 
The College values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.

We thank all applicants for their interest; however, only those selected for interview will be contacted. 

The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.

We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.