Registration Renewal Assessor

Status: Temporary, Full-Time
Term: January 7, 2025 to April 30, 2025
Number of Positions: 4

Click here to view the original job posting and apply online.

Do you have excellent interpersonal skills? Are you interested in delivering great customer service and ensuring qualified nurses and midwives are available for BC’s public? If this sounds like you, you may be a fit for the role!

The BC College of Nurses & Midwives (BCCNM) is seeking articulate, detail oriented and service-focused individuals to join our team during our busy renewal period. During this period, BCCNM will renew the licensure of nursing professionals and midwives across BC. Working as a member of a dedicated Registration Program Team, the Registration Renewal Assessor will determine whether nursing or midwifery registrants are eligible for renewal with BCCNM and will provide direction and advice to registrants regarding this process.

Who We Are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM’s commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous- specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

What We Offer You

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The salary for this position is $63,000 annually (prorated for partial years worked), you will also have the opportunity to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What You’ll be Doing

Under the Health Professions Act (HPA), BCCNM bylaws, policies, and procedures the Registration Renewal Assessor works as a member of the Registration Assessment team to determine whether registrants are eligible for renewal with BCCNM and provides direction and advice to registrants who are undertaking this annual process. When a registrant meets the registration requirements, the Registration Renewal Assessor is responsible for renewing registration on behalf of the Registration Committee and Registrar.

Key Responsibilities Include:

1. As per BCCNM policies and procedures the Registration Renewal Assessor, assesses and determines registration renewal eligibility for existing registrants of BCCNM and acts as a liaison with registrants who have specific queries about the renewal process.
2. Collaborates with other registration team members to ensure that qualified registrants have their registration renewed in a timely manner.
3. Follows established work processes related to the renewal application process.
4. Works with the registration team to meet customer service target processing times for renewal.
5. Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.

Your Education & Skills:

• Bachelor’s degree is an asset, or an equivalent combination of education and working experience.
• A minimum of one to three years of experience working in customer service, preferably with some database, accounts, or case management experience.
• Intermediate to advanced knowledge and experience using current versions of MS Office, MS CRM Dynamics, and MS SharePoint. Familiar with accessing the web and search engines, and experience with organization-specific databases.
• Excellent customer service skills
• Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained
• Demonstrated ability to communicate difficult decisions in a clear and logical manner
• Demonstrated conflict management and resolution skills
• Strong attention to detail
• Strong written and oral communications skills
• Ability to work effectively in teams
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care is an asset.

How to Apply

If you are interested in this position, please apply online by 4:00pm on November 15, 2024. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.

Collection Notice

To apply to a job posting, you need to create an online account with BCCNM. To create an online account as well as apply for a job posting, you’ll be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting, evaluating, and selecting employees. The legal authority for collecting this information is under section 26 of British Columbia’s Freedom of Information and Protection of Privacy Act. If you have any questions, please contact privacy@bccnm.ca.

Please note: BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.