Summer Student Intern – Enhancing Service Order Processes to Improve Patient Access and Waitlist Management

Position Type: Temporary, Casual (May 5, 2025 – August 22, 2025)
Salary Range: $22.00 per hour, up to a maximum of 450 hours
Application Deadline: March 7, 2025

Health Quality BC (HQBC) is committed to an equitable, diverse and inclusive workforce. We recognize that there are a variety of experiences that contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we want to hear from you!

In particular, we encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas at HQBC to apply.

Role Summary

Health Quality BC provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.

This internship provides an opportunity for a motivated post-secondary student to contribute to Northern Health’s priority project focused on improving service order processes to enhance patient access and waitlist management. The intern will support Northern Health Authority’s interprofessional teams in identifying and addressing barriers in the service order management system. This work will contribute to increasing the accuracy and reliability of waitlist data, ultimately improving patient access to primary care services.

Key Accountabilities

• Assist in developing a detailed project plan and timeline.
• Design and administer surveys and interviews to gather data from interprofessional team members.
• Collect and analyze data to identify patterns, gaps, and opportunities for improvement.
• Contribute to strategy development by supporting brainstorming sessions and documenting proposed interventions.
• Assist in preparing presentation materials and reports for key stakeholders, including Northern Health senior leadership.
• Maintain project documentation, meeting notes, and records of findings.
• Participate in evaluation and debrief sessions at the end of the project.

Qualifications

Required:

• Strong written and verbal communication skills.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to collect, analyze, and report on qualitative and quantitative data.
• Basic knowledge of the health care system.
• Ability to work independently and manage multiple tasks effectively.

You must be a current post-secondary student and located in British Columbia for the duration of the internship program (May 5 – August 22, 2025).

Preferred:

• Knowledge of project management principles.
• Experience conducting surveys or interviews.
• Understanding of data visualization and reporting techniques.
• Interest in health system improvement and patient access initiatives.

Additional Information:

• This position is fully remote, but the intern may be required to attend virtual meetings at scheduled times.
• The successful candidate must have access to a personal laptop or desktop computer with strong internet connection for virtual meetings and remote work.

To apply, please submit an application including a cover letter and resume online by March 7, 2025 at 11:59 pm PST. Please contact learning@healthqualitybc.ca if you require assistance. However, please note that applications will be reviewed on a rolling basis, and the posting will remain open until application deadline. We strongly encourage interested candidates to apply soon. 

Kindly note that only short-listed candidates will be contacted.