Quality Café – Defining Quality: Using the BC Health Quality Matrix

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June 19 | 1200 1300

Health Quality BC

Online (Zoom)


Event Description

This Quality Café will explore how the Matrix defines the core components of quality. It will cover practical ways that the health care system can use the Matrix as a framework for care that is respectful, safe, accessible, appropriate, effective, equitable and efficient for all.

The BC Health Quality Matrix provides a common language and understanding about quality. It answers the question: What do we mean by the “quality” of care? It ensures BC’s vision of high-quality care aligns with the latest evidence and honours the history and teachings of Indigenous Peoples in the province. Recent updates emphasize the link between quality and the social determinants of health, stress the importance of the early years of life and focus on promoting wellness.

The Matrix is relevant for all health and wellness services, anywhere in the province – join us to learn how to apply it in your care setting and/or community.

Learning objectives:

At the end of this webinar, learners will:

  • Describe quality as understood through the Matrix, including the relational nature of care, the seven Dimensions of Quality and the five Areas of Care
  • Identify tangible ways that the Matrix can be used in planning and assessing the delivery of care across the continuum


Andrea Wnuk
Leader, Health System Improvement
Health Quality BC

Mark Matthew
Director, Indigenous Health
Health Quality BC

Kelly Giesbrecht
Leader, Strategic Initiatives
Health Quality BC

Quality Café – Defining Quality: Using the HQBC Quality Matrix Registration

Event Details

Quality Café – Defining Quality: Using the BC Health Quality Matrix

Date and Time

June 19, 2024 | 1200 – 1300


Health Quality BC



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Territorial Acknowledgement

We would like to acknowledge that we are living and working with humility and respect on the traditional territories of the First Nations peoples of British Columbia.

We specifically acknowledge and express our gratitude to the keepers of the lands of the ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations, where our main office is located.

We also recognize Métis people and Métis Chartered Communities, as well as the Inuit and urban Indigenous peoples living across the province on various traditional territories.