Quality Café – Who, When, How – Embedding A Structured Communication Matrix to Improve Safety 

In a world that offers access to a multitude of digital and paper communication methods, identifying when, how and how much information to share within a care team to optimize patient safety can be challenging. In this session, learn how to build and embed a structured and practical tool, which can support decision making, prioritize essential information, reduce over-notification, improve efficiency and enhance effective communication. Lessons from implementing a structured communication matrix will be shared by a physician working in long-term care. This session will then highlight how a similar tool can be integrated into different care settings.

Learning Objectives

At the end of this webinar, learners will:

• Identify the human and system level factors that can impact clear and timely communication
• Learn how to embed a practical communication tool to enhance communication among teams
• Learn how to build your own structured communication tool via engagement with team members
• Identify strategies to address resistance to using a structured communication tool

Presenters

Dr. Ian Bekker

South Island Medical Lead for LTC, Medical Lead for Community Virtual Care, Physician Informaticist

Kate McCammon, BA (she/her)

Leader, Strategic Initiatives | Administrative Burden Working Group
Health Quality BC

Leanne Griffiths, RN, BSc SCPHN, (she/her)

Leader, Strategic Initiatives | Administrative Burdens Working Group
Health Quality BC