Journey Map: What Matters to People Who Access OAT

OAT helps people reach their goals, and to some, this can mean getting their lives back. This map shines a light on what matters to people as they receive OAT to be “successful” and realize benefits of care. While it focuses on what we heard from PWLLE during the mapping session, there was significant overlap with what was shared by providers as well. It was commonly felt that all health care providers can and should play a role in supporting people’s substance use care. The opportunities to positively impact people’s ability to get started and remain on OAT span across professions, locations and care contexts. In primary care, developing a relationship with someone through OAT can lead to addressing other health and wellness issues not directly related to substance use, as well.