Journey Mapping in Cancer Care Report

In fall 2018, three journey mapping sessions with adult patients, families and health care providers were led by the BC Patient Safety & Quality Council, in partnership with BC Cancer and First Nations Health Authority. The goals of the sessions were to inform whole-person cancer care throughout the entire care experience and improve transitions for patients receiving cancer treatment in British Columbia.

Journey maps are snapshots in time that explore the mindsets, emotions and experiences of the participants that show up on the day, not comprehensive illustrations of the current state of the health care system. Readers of the maps can consider them critically and reflect on what is included as well as what is missing. The eight main themes captured in this report provide an opportunity for policy makers, health care providers and patients to be inspired and take action towards creating a better, more person- and family-centred cancer care system.