Journey Mapping Report: An Exploration of Delivering and Receiving Opioid Agonist Therapy (OAT) in Primary Care in BC

A journey mapping session took place in March 2023 to explore how access to opioid agonist therapy (OAT) can be supported in in primary care settings in British Columbia. The session was hosted by Health Quality BC (HQBC) in collaboration with the BC Centre on Substance Use and many health system partners, with funding and support from the Ministry of Health, Ministry of Mental Health & Addictions and Community Action Initiative.

We gathered input from people with lived and living experience with opioid use disorder (OUD), health care providers and organization representatives. The journey mapping process was chosen to gather different perspectives as it helps us understand what can typically happen as well as captures people’s concerns, emotions, thoughts and beliefs. This information is important for finding ways to improve care. The purpose of this document is to share the experience maps created through this process, so they may inform and accelerate your efforts to optimize OAT in the communities you are a part of.