Sharing Concerns: Principles to Guide the Development of an Indigenous Patient Feedback Process

Recommendation 5 of the In Plain Sight report calls on the health system to create an integrated, accessible and culturally appropriate complaints process for Indigenous peoples in BC. In support of this recommendation, we hosted a provincial dialogue that brought together more than 100 people from health care organizations, Indigenous patients, families and caregivers to explore how the process can be improved.

The provincial dialogue generated a list of principles intended to lay the foundation for creating a safe, accessible and meaningful process for Indigenous patients and families to share their experiences within BC’s health system. We’re highlighting the importance of each principle and providing examples of how they can be put into action in a new resource, Sharing Concerns: Principles to Guide the Development of an Indigenous Patient Feedback Process, available to download below.

We also conducted an environmental scan to highlight actions within organizations across BC to improve the patient feedback process for Indigenous peoples.