Quality Café is for people passionate about improving how health care is delivered.

This free, monthly, one-hour capacity-building webinar series featuring topics, tools, and techniques related to quality in health care.

Excellent content and resources. I have already started using them in my practice. Thank you.
Quality Café Participant – Applying QI Tools to Implement and Sustain Improvements in MHSU Adult Guardianship
Great quick engaging facilitation using the chat. Practical takeaways that I can run with. Thank you! Great use of my lunch time. Look forward to more.
Quality Café Participant – Polarity Mapping: Identifying and Managing Unsolvable Problems
Loved the way you used Slido. Very engaging. Best explanation I’ve heard for the matrix so far.
Quality Café Participant – Defining Quality: Using the BC Health Quality Matrix
This was a great webinar! I enjoyed the engagement and excited to review past quality café recordings and attend future ones.
Quality Café Participant -Setting up Your QI Project for Success: Making Improvement Charters Work for You
Well done, really enjoyed the presentation and ideas shared and we will definitely look at utilizing some of the same here.
Quality Café Participant – Innovating Delirium Care Practice in the ICU
Great presentation! Nice to see what others are doing to improve patient care.
Quality Café Participant – Emergency Department Discharge Sheets: A Quality Improvement Initiative
  • Gain Insights and Practical Tools: Learn from health care quality experts and leave with strategies and tools you can implement immediately.
  • Engage in Interactive Sessions: Participate in live Q&A sessions to interact with presenters, ask questions and enhance your knowledge.
  • Discover Solutions and Success Stories: Learn of successful innovations, offering proven methods to enhance your practice.
See Upcoming Quality Café Events

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Upcoming Quality Café Events

  • January 15, 2025 | 12:00 – 13:00 PT

    Quality Café – Who, When, How – Embedding A Structured Communication Matrix to Improve Safety 

    In a world that offers access to a multitude of digital and paper communication methods, identifying when, how and how much information to share within a care team to optimize patient safety can be challenging. In this session, learn how to build and embed a structured and practical tool, which can support decision making, prioritize essential information, reduce over-notification, improve efficiency and enhance effective communication….
    Learn More & Register

  • February 19, 2025 | 12:00 – 13:00 PT

    Quality Café: Exploring Lean: Strengthening the Quality Improvement Toolbox

    Despite significant effort to improve healthcare, efficiency and effectiveness, rates of harm remain consistently high, and healthcare associated costs continue to grow.  This stark reality requires those within the system to adopt multi-faceted, innovative approaches to improving quality of care that will contribute to sustainment of our public system.  Lean is one form of improvement that has been successfully utilized by several leading healthcare organizations…
    Learn More & Register

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