Health care providers are legally required to tell patients when safety incidents happen. This is called disclosure, and we coordinate with the Health Authorities to support the delivery of disclosure courses which can teach you how to disclose unexpected clinical outcomes, including those resulting from errors in care, with honesty, empathy and respect.
In BC, we’re responsible for:
- Convening the Scientific Planning Committee
- Tracking the eligibility and accreditation status of all trainers and master trainers
- Tracking and reporting on all offerings of the courses
- Distributing and collecting evaluations for all offerings of the courses
- Updating and distributing materials to trainers and master trainers
- Maintaining accreditation with The Royal College of Physicians and Surgeons of Canada and The College of Family Physicians of Canada
Looking for a Course? Want to Become a Trainer?
Each health authority coordinates local course offerings. Please contact your local representative to learn more:
Organization | |
First Nations Health Authority | Suzanna Ho |
Fraser Health | Rob Graham |
Interior Health | Interior Patient Safety |
Island Health | Island Quality & Patient Safety |
Northern Health | Michelle Ralphs |
Providence Health Care | Camille Ciarniello |
Provincial Health Services Authority | Norna Waters |
Vancouver Coastal Health | Liz Baron |
If your organization is not listed, contact us for assistance.
Course Descriptions
Communicating Unexpected Outcomes for Clinicians
This course is designed to improve transparency with patients and families after unexpected clinical outcomes, including those resulting from errors in care. The program will enhance the communication skills of individual providers, health care teams and organizations for disclosing clinical errors with honesty, empathy and respect. Participants will also learn to improve their support of other team members in these often-difficult circumstances.
Topics Covered:
- The importance of timely and compassionate disclosure
- Individual, team and organization accountability and support
- Patient-centred disclosure
This course has been accredited by UBC Continuing Professional Development for up to 4 hours of MOC Section 3 credits and up to 4 Mainpro+ Group Learning credits.
Trainers and Master Trainers
All disclosure trainers are responsible for submitting participant lists to HQBC for their CUO sessions. Here’s how the process looks:
TIMELINE |
RESPONSIBLE |
ACTION |
---|---|---|
4 weeks before the session (if applicable) |
Health Authority |
Notify the HQBC Learning Team about an upcoming session ONLY if the session involves a new trainer/facilitator |
1 week before the course (or earlier) |
Health Authority |
Communicate with participants about registration and distribute materials (all trainers should have access through the learning hub) |
On the day(s) of the course |
Health Authority |
Take attendance at the session(s) and deliver the CUO course content. |
1-2 days following the course |
Health Authority |
Send the completed participant tracker to HQBC learning team |
~2 weeks after receiving the participant tracker |
HQBC |
Issue the certificates of completion and the evaluation link to the Health Authority contact. |
Course Materials, Training Videos & Contact List
We provide access for trainers to course materials, training videos and a provincial contact list via the HQBC Learning Portal. The Learning Portal is a restricted space that requires a login and password. If you are a trainer having difficulties accessing the Learning Portal please contact us for assistance.
Course materials are updated periodically, please be sure you are using the most current version of the materials prior to course delivery. Materials posted in the Learning Portal include the ‘last updated’ date in their titles for your reference.
Accreditation of New Trainers
Participants who have attended both the Clinician course and the Train-the-Trainer course are eligible to become Trainers to deliver the Communicating Unexpected Outcomes Clinician course.
The accreditation process for new Trainers is as follows:
- Candidate attends Clinician course and the Train-the-Trainer course.
- Candidate notifies HQBC when they will be hosting their first session (a minimum of 4-weeks in advance).
- Candidate delivers one CUO Clinician course observed by a Master Trainer (two 2-hour virtual sessions OR one 4-hour in-person session).
- Master Trainer completes the Trainer Evaluation form and determines if the candidate is accredited or remains in-progress. Trainer Evaluation form and outcome is submitted by email within 7 business days of the final session.
Once accredited by the Master Trainer, the Trainer can deliver the Clinician course.
If the candidate is accredited in-person then they only facilitate in-person. If the candidate is accredited virtually they can facilitate both in-person and virtually.
This program was co-developed between HQBC and Saegis Safety Institute and was planned to achieve scientific integrity, objectivity and balance.