Organization: Northern Health

Location: Prince George

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Position Summary

If you are looking for friendly, supportive staff, and work life balance this may be just the opportunity that will take your career to a new level.

The Quality Improvement Lead provides quality improvement leadership and support within the Health Service Delivery Area (HSDA). The Quality Improvement Lead supports the development and implementation of HSDA plans consistent with strategic and operational plans and standards. The Quality Improvement Lead supports the development of structures and processes to advance quality and patient safety at Northern Health. The Quality Improvement Lead also works with the Quality and Innovation Team to provide education and training on quality improvement methodologies and other principles, strategies, and tools used in the field of improvement science.

Starting salary will be approximately from $102,938 to $128,673 and will be based on education, training, experience, and salaries of similar positions.

Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!

Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.


As part of your application process, you will need to upload the following documentation:
• Proof of COVID-19 vaccination
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position. Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page


Masters degree in Business Administration, Health Care Administration, Public Administration or a related field and seven (7) to ten (10) years related experience related experience in quality and process improvement development, implementation and evaluation, preferably in a healthcare setting.
• Or an equivalent combination of education, training and experience.
• Training in Lean, Six Sigma, Model for Improvement and/or Quality Management (or similar) preferred.

Skills and Abilities:

  • Comprehensive knowledge of quality improvement principles, theory, and practice (E.g., Quality Management, Lean, Model for Improvement) including the application in healthcare settings.
  • Demonstrated leadership capabilities to enable team members to achieve their own individual potential, as well as be successful in driving change within Northern Health.
  • Desire to listen from a place of curiosity and communicate effectively
  • Engages with team members and colleagues with empathy
  • Integrates joy into the work environment
  • Passion for working with diverse teams and individuals to creatively solve problems.
  • Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities to foster innovation and progress within a complex organization
  • Ability to lead, guide, coach, and promote a continuous quality improvement learning environment, within the Quality & Innovation portfolio and across the organization.
  • Facilitate dialogue, workshops, and training groups of different sizes
  • Ability to foster collaborative partnerships using a team approach and building trusting relationships.
  • High level of motivation with a positive attitude and agility in a rapidly changing and often ambiguous environment.
  • Detail-orientated with strong organizational skills and experience in project and change management
  • Ability to demonstrate awareness and understanding of the concepts and underlying principles of cultural safety and cultural humility and how they apply to Indigenous peoples.
  • Ability and willingness to travel.

Who We Are

  • Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
  • Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
  • There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.

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