Quality Café – Defining Quality: Using the BC Health Quality Matrix

This Quality Café will explore how the Matrix defines the core components of quality. It will cover practical ways that the health care system can use the Matrix as a framework for care that is respectful, safe, accessible, appropriate, effective, equitable and efficient for all.

The BC Health Quality Matrix provides a common language and understanding about quality. It answers the question: What do we mean by the “quality” of care? It ensures BC’s vision of high-quality care aligns with the latest evidence and honours the history and teachings of Indigenous Peoples in the province. Recent updates emphasize the link between quality and the social determinants of health, stress the importance of the early years of life and focus on promoting wellness.

The Matrix is relevant for all health and wellness services, anywhere in the province – join us to learn how to apply it in your care setting and/or community.

Learning objectives:

At the end of this webinar, learners will:

• Describe quality as understood through the Matrix, including the relational nature of care, the seven Dimensions of Quality and the five Areas of Care
• Identify tangible ways that the Matrix can be used in planning and assessing the delivery of care across the continuum

Presenters

Andrea Wnuk
Leader, Health System Improvement
Health Quality BC

Chelsea Hochfilzer (she/her)
Director, Health System Improvement
Health Quality BC