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A Walk In Crisis Counselling Team

This award was formally named “Getting Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Team: Terry Waterland – Mental Health Therapist Debra Palmer – Mental Health Therapist Rick Stordeur – Mental Health Therapist Santanna Rose – Crisis…

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Vancouver General Hospital Pre‐surgical Decolonization Team

This award was formally named “Getting Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. “How can we improve?” That’s the question that a multidisciplinary team at Vancouver General Hospital (VGH) asked when considering…

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Emergency & Health Services Commission’s Clinical Education Development Team

This award was formally named “Coping with End of Life”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Breaking the news of a loved one’s death is never easy, and BC Ambulance Service paramedics…

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Dennis Jang

The Everyday Champion Quality Award captures the story of someone working in the health system who has improved the quality of care provided to patients, even though he or she may not have a formal leadership role in quality improvement. Dispensing chemotherapy is a complex process that requires coordination at many steps.  Unnecessary delays add…

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Claire Mackelson

According to the person who nominated Claire Mackelson for this award, “Every program within Vancouver Island Health Authority wants ‘a Claire.’” Claire is a nurse by training and has significant cardiac care experience within the UK and Canada. She recently led the development of an Integrated Quality Management System for Cardiac Services in the Vancouver…

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Transitioning Patients To and From the BC Cancer Agency and Vancouver General Hospital

This award was formally named “Staying Healthy”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. During a review of a patient safety event it became immediately apparent that, in order to prevent the same type…