• Surgery

SQAN Webinar | Building Resilient Systems for Surgical Improvement


SQAN Webinar | August 2019

In the world of surgery, pursuing improvements in quality of care while running day-to-day operations is hard. Whether you’re a physician, clerk, nurse or administrator, you may find that introducing improvements in one area negatively impacts others – or that the weight of competing initiatives, policies, strategies, budgets and staff or physician priorities stalls your improvement ideas before they can even get started.

At this Surgical Quality Action Network (SQAN) webinar, we lean in to this complexity with internationally acclaimed researcher Jeffrey Braithwaite. Learn how improvements in quality of care are a natural consequence of specific types of environments and work cultures – and find out what you can do to create and foster these environments and cultures yourself. This webinar will also have applications beyond surgical services! If you are committed to improving care quality anywhere on the health care spectrum, you’ll learn new tips and actionable insights to help guide change in your organization.

After this webinar, you will be able to:

  • Understand why changing behaviours, patterns or processes in surgical services can be so difficult
  • Use a complexity science lens to understand tough issues in your own work
  • Describe the types of cultures and environments that naturally generate improvements – and how to help create them


Jeffrey Braithwaite
Professor | Macquarie University, Australia
Board Member & President Elect International Society for Quality in Health Care (ISQUa)

Professor Jeffrey Braithwaite is Founding Director of the Australian Institute of Health Innovation, Director of the Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia. He has appointments at six other universities internationally, is a board member and President Elect of the International Society for Quality in Health Care (ISQua) and consultant to the World Health Organization (WHO).His research examines the changing nature of health systems and the quality and safety of care, which has attracted funding of more than AUD $111 million. He is particularly interested in health care as a complex adaptive system, and applying complexity science to health care problems.

Professor Braithwaite has contributed over 450 refereed publications, and has presented at international and national conferences on more than 900 occasions, including 90 keynote addresses. His research appears in journals such as The BMJJAMAThe LancetSocial Science & MedicineBMJ Quality and Safety and the International Journal for Quality in Health Care. He has received over 40 different national and international awards for his teaching and research.

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