Patient’s View

This award was formally named “Getting Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Patients and their families or caregivers are often an untapped resource when it comes to identifying opportunities to improve…

Improving NICU Rounds: Changing the Culture of a 25-Year Traditional Practice

This award was formally named “Getting Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. The BC Women’s Neonatal Intensive Care Unit (NICU) team cares for 1,700 fragile babies each year in its 60-bed,…

Going Beyond the 9-1-1 Call

This award was formally named “Getter Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. In 2015, BC Emergency Health Services (BCEHS) received approximately 10,000 Omega calls across its three Dispatch Operations Centres (DOCs)…