A fundamental question to ask when encountering a difficulty is: “Is this a problem we can ‘solve,’ or is it an ongoing polarity we must manage well? The Polarity Management Model challenges us to consider whether some of our seemingly unsolvable problems are actually "polarities," which can not be solved, but may be effectively managed. Some examples include: individual and teamwork, structure and flexibility. Join us to learn about using a Polarity Map, a useful tool to help you effectively manage those polarities most important to your organization’s success.

Human factors is about designing tasks, processes, environments and systems to help derive optimal human performance. This is especially important in health care today as our systems are even more challenged with many complexities. Join us to learn about human factors principles for improving quality and safety in the design of tools, machines, systems, tasks, jobs, and environments for safe, comfortable, and effective human use.

This initiative's goal is to improve the health and safety of patients across BC through systematic developments in Emergency Department discharge information.

Join us to learn about how an inter-professional team optimized the quality of care through improved engagement, outcomes and patient experience by applying the principles of team coordination, communication and patient center care for long-term patients in the ICU.

Improving the quality of care for delirium in the ICU setting involves implementing strategies to prevent, identify, and manage delirium. Join us to hear about the lessons learned from a nurse-led quality improvement initiative at Abbotsford ICU. In this session, learn how you can drive significant practice change using quality improvement methodology.

The Adult Guardianship Act provides additional and valuable legislation to support and protect vulnerable adults. In 2022, Interior Health aimed to support 12 Mental Health and Substance Use team leads to increase competency in completing adult guardianship investigations. Join us to learn how they used QI tools for this improvement project including a positive deviance approach for engaging clinicians. Hear about the strategies and steps the team has taken to sustain the progress made during this initiative.  

This webinar aims to provide participants with a comprehensive understanding of workforce well-being through the question “What Matters to You?”, its relationship to quality improvement, and practical tools and techniques for fostering a positive work environment and driving organizational success.

This Quality Café will explore how the Matrix defines the core components of quality. It will cover practical ways that the health care system can use the Matrix as a framework for care that is respectful, safe, accessible, appropriate, effective, equitable and efficient for all.

An improvement charter is an important first step when initiating an improvement project. More than just a template, this tool facilitates discussions with project teams and communicates a shared vision. Sharing an example on Sustainability in QI from our Clinician Fellow, Ilona Hale, we will review how using an improvement charter incorporates critical elements for project success.

Looking for a quality improvement tool that will help take your lofty aim and break it down into manageable change ideas? Need a method that will help move your team from vision to action? Searching for an approach that is agile and can change as rapidly as the complex, adaptive systems we work in? Then driver diagrams are the tool for you! In their simplest form, driver diagrams help link high-level improvement goals to specific project activities. In this interactive session, you will have an opportunity to learn more about this powerful tool and start to build the framework for your very own driver diagram.

Are you leading an improvement project and wondering how to get started with your measurement plan?

A measurement plan is a useful tool to identify a family of measures, data collection strategies, how to display data and baseline/target results to achieve the overall aim of the initiative. Join us to learn how to use a measurement plan to successfully drive your quality improvement initiative.

Automated indicators, reports or dashboards are a great resource for monitoring our performance, but often lack the specificity, timeliness or widespread access to support change at the local level.  And they rarely provide the meaningful feedback loop to those delivering care if their efforts to improve are working.  Join this webinar to learn ways of using simple data collection methods – pen and paper by the team at a local level – to get meaningful insight about our improvement efforts.  This small-scale measurement, when defined, collected and shared by the care team, can ensure an outsized impact on improvement efforts through team engagement.