Posts
- “Before There is a Cure, There’s Care”
- “What Matters to You?” Improving Kidney Care at Vancouver Coastal Health
- “What Matters to You?” Wins Silver at the Improvement Method Olympics!
- #DougThanksBC
- 5 Tips for Writing a Great Quality Awards Nomination
- A Letter to My Daughter: Katie’s “What Matters to You?” Story
- A Simple Question, An Amazing Response: One Family’s “What Matters to You?” Story
- A Vision Statement for Long Term Care
- Announcing our 2020 Quality Award Recipients!
- Announcing Our 2020-2021 Health Care Improvement Scholarship Recipients!
- Asking “What Matters to You?” at Sunny Hill Health Centre
- Asking “What Matters to You?” in Diabetes Care
- Asking “What Matters to You?” in Kidney Care
- Ben Ridout on His Pledge to Talk About Mental Health
- Bridge-to-Home Tools Pay Off for Providence Health Care
- Bringing a Voice to Residential School Survivors with Dementia
- Building a Better “Bridge-to-Home” for Patients
- Building a Community of Care at VCH
- Caring Unmasked
- Caring Unmasked 2: From Crisis to Connection
- Catching Up with the 2017 Quality Award Winners
- Celebrating "What Matters to You?" Day with the Providence Health Care Renal Team
- Celebrating the 2025 BC Quality Awards Winners and Runners-Up
- Championing Change at Interior Health
- Change Day 2015 Stories
- Change Day 2017 Stories
- Co-op at the Council: Nick To’s Experience
- Conversations About Living and Dying Well
- Creating a Just Culture for Patient Safety
- Cultivating Gratitude at the BC Nurses Union
- Cultural Safety & Humility Action Series
- Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis & Inuit) Patient Partners?
- Debunking & De-Labelling Penicillin Allergy Diagnosis
- Devin Harris Named New Chair of BC Patient Safety & Quality Council
- Engaging Patients, Caregivers and Families in Developing BC's Stroke Quality Standard
- Erasing the Shame of Mental Health Challenges
- Falling Through the Cracks: Greg’s Story
- Finding an Improvement Community with the IHI Open School
- Four BC Hospitals Recognized for Surgical Care Quality
- Four Questions to Ask Your Doctor
- Gamification in Dementia Training
- Get Involved During Canadian Patient Safety Week
- Getting 10,000 Steps a Day with Pat Owen
- Health Quality BC Project Boosts Patient Confidence and Reduces Hospital Readmissions
- Helen Chiu on Her Affirmative, Person- Centred Pledges
- Helen Tam’s Pledge for Patient-Centred Care
- How Patient Partners add Invaluable Insight to Care
- Humanizing Health Care, One Question at a Time
- IHI Scholarship Recipients Share Their Experiences (2020-2021)
- Improved Sepsis Care in BC: 981 Cases & 172 Deaths Averted
- Introducing the #QIComms Charter
- Island Health Aims for 1,050
- It’s Never Too Soon for Advance Care Planning
- Join the Fight Against Sepsis on World Sepsis Day!
- Looking Back, Planning Ahead: Impact Report 2022
- Me, You, Us: How Fraser Health is Engaging with Change Day BC
- Measuring Culture to Inform Action: A Rapid Literature Review
- Meet Our 2021 BC Quality Awards Winners and Runners-Up!
- Meet Our 2022 Health Talks Student Contest Winner and Runners-Up!
- Meet Our 2023 BC Quality Awards Winners and Runners-Up!
- Meet Our 2024 BC Quality Awards Winners and Runners-Up!
- Meet Our First Clinician Fellows!
- New Results from BC-Based Study Illuminate the Need for Testing Before Treating Sepsis
- One Year Later: What Have the 2018 Quality Award Winners Been Up To?
- One Year Later: What Have the 2019 Quality Award Winners Been Up To?
- Our Cultural Safety & Humility Journey
- Our Statement Regarding the “In Plain Sight” Report
- Patient Partner Claire Snynan discusses "What Matters to You?"
- Patient Voices in Primary Care Research
- Quality Improvement Student Internships: Rabiah’s Story
- Raising Awareness of the Impacts of Disordered Eating
- Rebecca Sovdi on her Pledge to Learn from Her Colleagues
- Recap: Our Journey Mapping Session for Substance Use in BC
- Recognizing Everyday Acts of Patient- and Family- Centred Care at VCH
- Remembering Doug Cochrane
- Remembering Jeff Harries
- Revisiting Our Past Everyday Champions
- Rita Den Otter, Executive Director of Experiences, Island Health
- Rory Allen, Strategic Program Planning, Island Health
- Seeing the Person Behind the Terminal Illness
- Sepsis as a Global Health Priority
- Sepsis Education with Jenifer Tabamo
- Sepsis Survival Stories: Bob Strain
- Sepsis Survival Stories: Darlene Wolfe’s Relative
- Sepsis Survival Stories: Richard Cave
- Sepsis Survival Stories: Ronald Peal
- Sepsis Survival Stories: Scott Harrison
- Sepsis Survival Stories: Stanley Namox
- September 13 is World Sepsis Day
- Sharing Care Concerns: Improving the Patient Feedback Process for Indigenous Patients and Families
- Simple Ways You Can Reduce Climate Anxiety in Health Care
- Talking About Advance Care Planning
- Talking About Burnout in Health Care Professionals
- Three Ways to Support Orange Shirt Day
- Tiffany and Ryan, Patient Navigation Team, Burnaby Hospital
- Top 5 Reasons Why You Should Take a Health Quality BC Workshop
- Truth & Reconciliation – CEO Message
- Using a “Food-First” Approach for Health
- Using the BC Health Quality Matrix to Pivot to Virtual Care
- Val Janz, Interior Community Services
- Walking 171,117 Steps for Better Health
- Walking a Mile in Their Shoes: How a Student Intern Helped Improve Culturally Safe Care for Indigenous People
- We Have a Health System Impact Fellow in Our Midst!
- We Support #DifferentTogether
- Welcoming Syexwáliya as a Knowledge Keeper
- What have the 2023 Quality Award winners been up to?
- Why change our name?
- World Sepsis Day 2021
- World Sepsis Day: Join the Fight Against Sepsis & COVID
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- Community Action Teams (CATs) Knowledge Exchange
- CAT Knowledge Exchange - Leading Community Dialogues
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- CAT Knowledge Exchange, Anti-Stigma Media & Messaging Project Session
- CAT Knowledge Exchange, Improving Meeting Facilitation Webinar
- CAT Knowledge Exchange, OPS & Safe Inhalation Project Session
- CAT Knowledge Exchange, Overdose Awareness Month Event
- CAT Knowledge Exchange, Recruitment & Retention Webinar
- CAT Knowledge Exchange, Reflections & Achievements 2022
- CAT Knowledge Exchange, Safer Supply Project Session (Parts 1 & 2)
- CAT Knowledge Exchange, Safer Supply Project Toolkit 2023
- CAT Knowledge Exchange, What Matters to Indigenous Partners: Culturally Safe Engagement Webinar
- CAT Safer Supply Project Toolkit
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- LOUD in the ED Action Series
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Award Winners
- A Changing Culture
- A Collaborative Approach to Improving Medication Safety in Acute Care
- A Walk In Crisis Counselling Team
- Aboriginal Health Improvement Committees (AHIC)
- Aboriginal/Indigenous Health Improvement Committees
- Admission Medication Reconciliation Program (Royal Jubilee and Victoria General Hospital): Vancouver Island Health Authority
- Adult Childhood Cancer Survivors Program
- Advance Care Planning Education at the BC Cancer Agency
- An End to Hallway Nursing
- Andrew Penn
- Annemarie Taylor
- Appetite to Play
- Assisted Peritoneal Dialysis
- Automated Texting and Email for Post-Discharge Follow-Up
- B.C. IHC Quality Assurance Program For Breast Cancer Biomarker Assessment: Vancouver Coastal Health Authority
- Bas Kervel
- BC Cancer Agency Patient VTE Prophylaxis Team
- BC Hospitalist Venous Thromboembolism (VTE) Prevention Collaborative
- BC Mental Health and Addictions START Program
- BC Provincial Renal Medication Reconciliation for all Dialysis Patients in BC
- BC Women’s Hospital Allergy Clinic Team
- BC's Take Home Naloxone Program
- Betty Murray
- Beverley Pomeroy
- Bill Clifford
- Bob Bluman
- Bridging Care Program
- Bruce Forster
- Carolyn Canfield
- Carolyn Shiau
- Chad Dickie
- Charlene Burmeister
- Cheryl Ward
- Child & Youth Mental Health and Substance Use (CYMHSU) Collaborative
- Christine Wallsworth
- Christopher Stuart
- Claire Mackelson
- Cognitive Behavioural Therapy Skills Training Spread Initiative
- Cognitive Stimulation Therapy in Comox Valley
- Connect and Recover: Injury Management Program
- COVID-19 Rapid Response Team
- Cowichan Health and Care Plan 'Adapting a COPD model of care to meet the needs of a community'
- Cowichan Indigenous Connection Team
- Coyote's Food Medicines
- Critical Care Services Team
- Cynthia Johansen
- Deborah Roberts
- Delia Cooper
- Dennis Jang
- Derek Smith
- Dr. Julian Marsden
- Elaine Chu
- Elizabeth Baron
- Elizabeth Brodkin
- Emergency & Health Services Commission's Clinical Education Development Team
- EMSP - Early Motor Screening Program
- End-of-Life Care Services in Fraser Lake
- Erin Gibson
- Erin McGarvey
- Ernie Ellis
- Eve Aymong
- Fall-unteers
- Falls Prevention Teams: Interior Health
- Family Bereavement Retreat Program
- First Nations Telehealth Expansion Project
- Fraser Health Frail Elderly-Older Adult Network
- Garry Knoll
- Get Checked Online
- Getting to the Right Place: Implementation of Triage and Transportation Guidelines in Fraser Health
- Gina MacKenzie
- Glenn McRae
- Going Beyond the 9-1-1 Call
- Greg Hemminger
- Grief & Grub for Guys
- Guy Fradet & Carol Laberge
- Hannah O'Donnell
- Harsh Hundal
- Hawthorne Comfort Care Committee
- I-CAN Project
- ICU Wishing Well Project
- IMAGINE Community Grants
- Improving NICU Rounds: Changing the Culture of a 25-Year Traditional Practice
- Improving Support for Families Experiencing Perinatal Loss
- Informed, Prepared, Educated: The Waiting Room Potential Captured
- Inherited Coagulopathy and Hemoglobinopathy Information Portal
- Inter- and Intra-Health Authority Relocation Working Group
- Interior Health Indigenous Engagement Team (Nation Health Advocates)
- Interior Health's Purple Dot/Aggressive Alert Program / Aggressive Alert Program
- Investigating Over-Infusion Pumps to Keep Patients Safe
- Involved Care Project, Penticton Regional Hospital – Renal Team
- iPACE (Integrating a Palliative Approach by Having Conversations Early)
- Isabel Jordan
- Jane Garland
- Jeff Harries
- Jessica Coulter-Brown
- Jo-Ann Tait
- Joanna Harrison
- Joe Gallagher
- John Barsby Wellness Centre
- John Hwang
- John Ruedy Immunodeficiency Clinic: Providence Health Care
- Josh Douglas
- Kelly Mayson
- Kelty Mental Health Resource Centre
- Kim Dixon
- Kris Gustavson
- Kristi Coldwell
- Laurie Edmundson
- Leesa Lyster
- Lena Cuthbertson
- Let's Talk: Advance Care Planning in Fraser Health
- Linda Dempster
- Lisa Stewart
- Lisa Young
- Louise Johnson
- Managing Obstetrical Risk Efficiently (MOREOB): Northern Health
- Manjit Chand
- Marla Bjorgan
- Metabolic Syndrome Program
- Michael Noble
- Michel White
- Michelle Dungo-Sales
- Michelle Peltier
- Mobile Latent Tuberculosis Infection Testing for Aboriginal Communities
- Nanaimo Kidney Condo: Your Way Home
- Newborn Screening BC Program
- Northern Health Lab Outpatient Improvement Program
- Northern Health Palliative Care Consultation Team
- Northern Health PharmaNet (Medinet) Pilot Medication Reconcilitation at Admission
- Outreach Urban Health (OUH) Clinic
- Palliative Care Assess, See, Treat and Refer Pathway
- Palliative Care Committee
- Palliative Specialty Nurse in the Emergency Department
- Parkinson Wellness Projects
- Patient Care Quality Office at Interior Health
- Patient’s View
- Paul Irving
- Paul Winston
- Pediatric Nephrology Clinical Pathway Development Team
- Penticton Regional Hospital Colon Check Program Team
- Pharmacists and Immunization Working Group
- Pharmacists Clinic
- PPE Testing Laboratory
- Psychiatric Genetic Counselling Clinic
- Radioactive Seeds for Breast Cancer Surgery
- Rae Fawcett Breast Health Clinic
- Rapid Access to Consultative Expertise
- Real-Time Virtual Support Network & First Nations Virtual Care Initiatives
- Reducing Medication Administration Times at Queen's Park Care Centre
- Reducing Patient Transfers between Banfield Pavilion and Vancouver General Hospital
- Reducing Wait Times for BC Children's Hospital for PICC Lines
- Releasing Time to Care at Squamish General Hospital & Richmond Hospital
- Remote Symptom Monitoring for Patients Starting IV Chemotherapy at Richmond Hospital (RESPONSe)
- Renal End of Life Team
- Renee Logan
- Residential Care & Assisted Living
- RISE Community Health Centre, part of Collingwood Neighbourhood House (CNH)
- Roots to Read – NRGH Newborn Literacy Program
- Roy Stanley
- Sanjiv Gandhi
- Sara Waters
- Screening, Brief Intervention, and Referral to Treatment
- Shannon Paul-Jost
- Shared Care Partnership Team
- ShelleyLynn Gardner
- Shifting Advocacy to Action: Co-Creating Care with Clearwater
- Shyr Chui
- Situation Critical: Improving Patient Safety for High-Risk Cardiac Patients Undergoing Non-Cardiac Procedures
- Spirit of Healthy Kids
- St. Paul's Hospital's ICU Chest Radiograph Team
- St. Paul's Hospital's Involved Care Dialysis Unit
- St. Paul’s Remote Cochlear Implant Program
- Stacey Gibbs
- Stephanie Rhone
- Stories of Integrated Perinatal Services in Two Northern Communities
- Streamlined Assessment Program - Advancing Early Diagnosis of Autism Spectrum Disorder
- Surgical Safety Collaborative: Fraser Health
- Surrey Memorial Hospital Engagement Radicals Network
- Surrey Memorial Hospital's Acute Care for the Elderly Unit
- Sustainable Medication Use Collaborative
- Tammy Rizmayer
- Tele-Kidney Care for Patients in Northern BC
- Terry Isomura
- The BC Provincial Renal Agency's Glomerulonephritis Formulary
- The Critical Air Project
- The Daisy Project: Quality End-of-Life Care in a Residential Setting
- The HealthConnection Clinic: Providing Primary Care for Vulnerable Members of Society
- The Impact of Long QT Syndrome on First Nations People of Northern BC
- The Independence Model (TIM)
- The Indigenous Palliative Care Projects
- The Prince Rupert Interprofessional Student-Led Model Clinic
- The Provincial Overdose Mobile Response Team
- The Provincial Perinatal Substance Use Project
- The Up! Early Progressive Mobility Pathway
- The Virtual Interpreter
- Tiffany Wong
- To Bleed or Not to Bleed
- Total Contact Casting for Diabetic Foot Ulcers
- Tracking the Cause of Hospital-Acquired Urinary Tract Infections
- Transfer of Care for Cardiac Surgical Patients from Cardiac OR to Pediatric Intensive Care Unit: Provincial Health Services Authority
- Transitioning Patients To and From the BC Cancer Agency and Vancouver General Hospital
- Trudy Adam
- Vancouver General Hospital Pre‐surgical Decolonization Team
- Viva Swanson
- Vivian Tsang
- Wendy Alston
- Whole Community Palliative Rounds
- Wishing Well in a Pediatric Intensive Care Unit
Careers
- Director, Intake & Monitoring
- Executive Director
- Executive Director/Deputy Registrar, Education and Strategy & Guidance
- Indigenous Navigator & Restorative Resolution Consultant
- Leader, Clinical Education and Special Projects, Program Improvement & Projects
- Measurement Analyst
- Performance Measurement Specialist
- Policy Consultant
- Primary Care Network (PCN) Manager
- Quality Improvement Coordinator, Physician Practice Enhancement Program (PPEP)
Media Releases
- 2025 BC Quality Awards Celebrate the People Improving Health Care Across the Province
- Award Winners Celebrated for Improving Health Care in BC
- BC People and Projects Awarded for Improving Provincial Health System
- Celebrating the People and Projects that Make Health Care Better
- Devin Harris Named New Chair of BC Patient Safety & Quality Council
- Doug Cochrane: Remembering a Pioneer of Patient Safety and Quality Care
- Improved Care Prevented 1,150+ British Columbians from Acquiring or Dying from Sepsis, New Research Estimates
- New Results from BC-Based Study Illuminate the Need for Testing Before Treating Sepsis
- Our Deepest Sympathies to the Families and Communities of the Tk’emlúps te Secwépemc Nation
- Our Statement Regarding the “In Plain Sight” Report
- Stand and Work Together
- The Winners of HQBC’s 2024 Quality Awards are in!
- Updated BC Health Quality Matrix Raises the Bar for Health and Wellness Services in British Columbia
Resources
- "What Matters to You?" Patient Postcard
- “Nothing About Us Without Us” Greater, Meaningful Involvement of People Who Use Illegal Drugs: A Public Health, Ethical and Human Rights Imperative
- “What Matters to You?” Day – 2017 Report
- “What Matters to You?” Day Ideas List – One Pager
- “What Matters to You?” Day Preparation – April 23, 2019 Webinar
- “What Matters to You?” Digital Resource for Reader Boards
- “What Matters to You?” Digital Resource for Reader Boards - Slide 1 of 2
- “What Matters to You?” Digital Resource for Reader Boards - Slide 2 of 2
- “What Matters to You?” Evaluation Report 2018/19
- “What Matters to You?” Instructional Video
- “What Matters to You?” Poster (13″ x 19″)
- “What Matters to You?” Poster With QR Code (11″ x 17″)
- “What Matters to You?” PowerPoint Presentation – For Health Care Partners
- “What Matters to You?” PowerPoint Presentation – Overview
- “What Matters to You?” PowerPoint Rotating Slide – Standard (4×3)
- “What Matters to You?” PowerPoint Rotating Slide – Widescreen (16×9)
- “What Matters to You?” PowerPoint Template
- “What Matters to You?” Translated Poster (11″ x 17″)
- 150 Lives in 150 Days
- 2019/20 PVN Annual Report
- 2020/21 PVN Annual Report
- 2022 Emergency Department Sepsis Guidelines
- 2022 Emergency Department Sepsis Guidelines as an Algorithm
- 2022 Emergency Department Sepsis Guidelines Poster
- 2024 Student Internship Project Proposal Form
- 5 Questions to Ask About Your Medications
- 5 Whys Worksheet
- 9 Essential Skills of a Healthcare Quality Improvement Leader
- A “What Matters to You?” Background Resource for Health Care Providers
- A Comparison of the 2017 and 2022 Emergency Department Sepsis Guidelines
- A Diet for Patient-Centred Care
- A Diet for Patient-Centred Care at Northern Health
- A Guide to Authentic Patient Engagement
- A Guide to Having Conversations About What Matters
- A Guide to Successful Presentations
- A Human Factors Approach to Device Procurement
- A Look Back at Our First Five Years of the Quality Forum
- A Quality Debate: Artificial Intelligence is the Key to Solving our HR Crisis
- A Quality Debate: Do We Need Discipline or Innovation to Achieve Improvement?
- A Quality Debate: Does Accountability Hinder Improvement?
- A Quality Debate: Does Increased Access to Virtual Care Improve Quality of Care?
- A Quality Debate: Has COVID-19 Put an End to Quality Improvement?
- A Quality Debate: Is Technology Putting the Art of Medicine at Risk?
- A Quality Debate: Should Health Care Performance Data Be Public to Advance Better Care?
- A Quality Debate: Should People Have Full and Real-Time Access to Their Electronic Medical Record?
- Accessing Treatment: Provider Experiences
- Addiction Treatment & Care Online Certificate (ACTOC)
- Adult Early Sepsis Investigation and Treatment Orders
- Adult Inpatient Sepsis Screening Tool
- Adult Inpatient Sepsis Screening Tool for Clinical Teaching Units
- Advancing the Voice of Indigenous Peoples
- Age-Friendly Health Systems Design to Address COVID-19
- Agenda
- Aidan Scott – Using Peer Support to Improve Mental Health Care
- Aim Statement Worksheet
- Aim Statement Worksheet
- Alissa Sadler – Leveraging Online Tools to Build Communities
- All Teach All Learn: Huddles
- All Teach All Learn: Physician Engagement
- Allison Kooijman & Robert Robson: A Restorative Justice Approach to Harm and Health Care
- Andrew Brown: Embracing Machine Learning to Benefit Our Parents
- Anti-Stigma Media & Messaging, Project Graphic Recording
- Anti-Stigma Posters (Fraser Health)
- APPLAUD - Ideas to Action Sheets
- APPLAUD Change Package and Measurement Guide
- APPLAUD Improvement Project Charter Worksheet
- APPLAUD Learning Session 1 – Apr 3, 2024
- APPLAUD Learning Session 2 – May 8, 2024
- APPLAUD Learning Session 2 Breakout Notes
- APPLAUD Learning Session 3 – June 12, 2024
- APPLAUD Learning Session 4 – July 17, 2024
- APPLAUD Measurement Worksheet
- Applying Cultural Safety & Humility in Patient Engagement
- Appropriate Use of Antipsychotics Driver Diagram
- Article: Reduce Inappropriate Use of Antipsychotics in Long-Term Care Homes
- ATTIC: Activities for Transforming Teams & Igniting Change
- Audra Leopold – Learn to Embrace, Not Fear, Change
- Barbara Alink: A New Kind of Mobility Aid
- Barriers and Facilitators of Going Virtual with Diabetes Education
- BC Care Providers Conference 2024 - Tools for Teams Resource Guide
- BC ECHO on Substance Use
- BC Health Quality Matrix
- BC Health Quality Matrix Companion Guide
- BC Health Quality Matrix Visual Tool
- BC In-Patient Sepsis Guidelines 2022 Update Webinar
- BC Long-Term Care: Self-Assessment
- BC Sepsis Guidelines 2022 Update Video
- BC Sepsis Guidelines Update
- BC Sepsis Network Special Communication on the Sepsis-3 Definitions
- BC’s Quality and Safety Community
- BCCSU List of Common Acronyms & Glossary
- BCCSU Poster Leveraging Intercommunity Collaboration for the Provincial Spread of Safer Supply
- BCCSU Substance Use Education Training
- Billboard Summary CAT Knowledge Exchange 2022 Anti-Stigma Media
- Bingo Card
- BLANK Clear Data Collection Tool – Clear Wave 3
- BPSD Algorithm Mobile Tool
- Brendan Carr – Looking to the Past for a Better Health System Tomorrow
- British Columbia Sepsis Guidelines 2022 Webinar
- Bruce Campana: What Health Technology Can’t Do
- Building Effective Networks – Webinar #1
- Building Effective Networks – Webinar #2: Keeping the Momentum Going
- Buprenorphine use in the Emergency Department (BUPE) Tool
- Buprenorphine-naloxone (Suboxone®)
- Camila Lajolo: Tales from the Field – What Disasters Can Teach Us About Resilience
- CAN-BC Webinar: Eyes of the World on #WMTY17
- CAN-BC Webinar: One Week to Go Until #WMTY17
- CAN-BC Webinar: Spotlight on #WMTY17
- Candy Tran: Do You Eat or Greet the Young?
- Caregivers as Essential Care Partners
- Cari Taylor: We Can All Have a Good Death
- Caring for Caregivers
- Caroline MacGillivray: The Healing Power of a Makeover
- Carrie Marr – Recovery & Regrowth In a Pandemic: “Thriving, Not Surviving”
- CAT Knowledge Exchange - Culturally Safe Engagements Webinar - October 20, 2022
- CAT Knowledge Exchange - Developing Partnerships Webinar - June 16, 2022
- CAT Knowledge Exchange - Graphic Recording 1 - August 18, 2022
- CAT Knowledge Exchange - Graphic Recording 2 - August 18, 2022
- CAT Knowledge Exchange - Hosting Community Dialogues | October 5, 2023 Breakout Room Discussion Notes
- CAT Knowledge Exchange - Leading Community Dialogues - October 5, 2023
- CAT Knowledge Exchange - OPS & Safe Inhalation Webinar - Dec 1, 2022
- CAT Knowledge Exchange - Recruitment & Retention Webinar - August 17, 2023
- CAT Knowledge Exchange - Safer Supply Project Session, Part 1
- CAT Knowledge Exchange - Safer Supply Project Session, Part 2
- CAT Knowledge Exchange - Safer Supply Project Toolkit | August 17, 2023 Breakout Room Discussion Notes
- CAT Knowledge Exchange - Safer Supply Project Toolkit Session - June 23, 2023
- CAT Knowledge Exchange – August 18, 2022 Breakout Room Discussions
- CAT Knowledge Exchange – August 18, 2022 Breakout Room: Peer-Reflection
- CAT Knowledge Exchange – December 1, 2022 Breakout Room Discussions
- CAT Knowledge Exchange – December 14, 2021
- CAT Knowledge Exchange – Improving Meeting Facilitation Webinar – September 14, 2023
- CAT KNOWLEDGE EXCHANGE – June 16, 2022 Developing Partnerships
- CAT Knowledge Exchange – June 23, 2023 - Safer Supply Project Toolkit
- CAT KNOWLEDGE EXCHANGE – March 31, 2022 Breakout Room Discussions: Brainstorm
- CAT KNOWLEDGE EXCHANGE – March 31, 2022 Breakout Room Discussions: Problems & Goals
- CAT Knowledge Exchange – May 19, 2022 - Safer Supply Project Session
- CAT Knowledge Exchange – May 19, 2022 Small Group Discussions
- CAT Knowledge Exchange – May 19, 2022 Small Group Discussions - Challenges & Next Steps
- CAT Knowledge Exchange – Meeting Facilitation | September 14, 2023 Breakout Room Discussion Notes
- CAT Knowledge Exchange – October 20, 2022 Breakout Room Discussions
- CAT Knowledge Exchange Graphic Recording – May 19, 2022
- CAT Knowledge Exchange Meaningful Peer Engagement Graphic Recording
- CAT Knowledge Exchange October 29, 2020 Graphic Recording
- CAT Knowledge Exchange, Funding & Grants Webinar
- CAT Knowledge Exchange, Improving External Communications Webinar
- CAT Knowledge Exchange, OPS & Safe Inhalation Project Session Graphic Recording
- CAT Knowledge Exchange, Overdose Awareness Month Event Recording - August 18, 2022
- CAT Knowledge Exchange, What Matters to Indigenous Partners: Culturally Safe Engagement Graphic Recording
- CAT Peer Workshop (November 8 & 15, 2021)
- CAT Teamwork & Communication, Coordinator Webinar – November 29, 2021
- Cathy Ulrich – Implementing Change for Healthy Communities
- Cause and Effect Diagram – Fishbone Template
- CeeJai Julian: Fighting Stigma in Health Care Through Peer Support
- CFHI – Identifying Barriers, Facilitators and Recommendations to Long-term Care
- Change Ambassadors in Action: Fraser Health Engagement Radicals
- Change Ambassadors Network BC: “What’s at the Heart of What Matters?”
- Change Day 2015 Video Companion Guide
- Change Day 2017 Report
- Change Day 2017: The Sequel You’ve Been Waiting For
- Change Day BC 2015 – Are You Ready?
- Change Day BC 2015 Intro Video
- Change Day Report
- Change Day Video Companion
- Chanteya Waterman & Hannah O’Donnell: These Two 11-Year-Olds Have Big Dreams for Health Care
- Cheryl Mitchell: Creating a Culture Where Ideas Grow
- Choosing Wisely in Long-Term Care
- Choosing Wisely Toolkit
- Chris Carnovale – Service & Hospitality: A Profound Part of Patient Care
- Chris Pointon: Through Adversity Comes Legacy – the #hellomynameis Story
- Claudia Hopkins: Putting Patient Care First with Service Design
- Clear Monthly Webinar: Appropriate use of Antipsychotics
- Clear Monthly Webinar: Appropriate Use of Antipsychotics in Dementia – What’s All The Fuss?
- Clear Monthly Webinar: Engaging in Effective Communication
- Clear Monthly Webinar: Exploring Foundations of Strong Teamwork and Communication
- Clear Monthly Webinar: Fostering Trust and Leadership
- Clear Monthly Webinar: Managing Pain
- Clear Monthly Webinar: Navigating Conflict Successfully
- Clear Monthly Webinar: Non-Pharmaceutical Interventions for Managing BPSD
- Clear Monthly Webinar: Physician Engagement
- Clear Monthly Webinar: Recreation Therapy
- Clear Monthly Webinar: Recreation Therapy: Tools of the Trade
- Clear Monthly Webinar: Strategies for Sustainment
- CLeAR Wave 1 – Final Report
- CLeAR Wave 2 – Final Evaluation Report
- Clear Wave 3 Final Webinar: Cannabis and Celebrations!
- CLEAR Wave 3 Summary Report
- CLEAR Wave 3 Technical Report
- CLeAR Webinar – Pain Management
- CLeARing a Path to Improved Care for Residents with Dementia
- Clinical Care Management: 2014 Accomplishment Report
- Coaching Call: Clinical Case Studies
- Coaching Call: Pharmacy & Microdosing
- Colin Easton: Taking the Time to Really Listen
- Colin Ross: Looking to Your DNA for the Right Medication
- Colouring Sheet
- Committee Principles & Guidelines for Health Care Partners
- Community Action Team (CAT) Knowledge Exchange Leading Community Dialogue Skill Sheet
- Community Action Team (CAT) Knowledge Exchange Meeting Facilitation Skill Sheet
- Community Action Team (CAT) Knowledge Exchange Recruitment & Retention Skill Sheet
- Conflict Management - PEACH-BFV Coaching Tool
- Connecting Earlier: Improving Cancer Care for Island Patients One Step at a Time
- Conversations That Matter One Pager – For Health Care Partners
- Conversations That Matter One Pager – For Patient Partners
- Conversations That Matter One Pager – For Patient Partners – Chinese
- Cormac Russell Plenary Presentation - Quality Forum 2023
- Cory Ashworth: The March Sweater – Supporting LGBTQ Seniors
- COVID 19 Education: Vaccine Hesitancy
- COVID-19 Through a Quality Lens: Challenges and Opportunities for the Rehabilitation Program at Holy Family Hospital
- COVID-19 Through a Quality Lens: Collaboration of Health and Community Resources during the Pandemic and Opioid Crisis in the Comox Valley
- COVID-19 Through a Quality Lens: Community of Physicians Prove Together is Better
- COVID-19 Through a Quality Lens: Critical Care – Working Together to Improve Care
- COVID-19 Through a Quality Lens: How a Pandemic Pushed Advance Care Planning to the Forefront
- COVID-19 Through a Quality Lens: Innovative Approaches to Substance Use Care During a Pandemic
- Crackdown Podcast
- Creating a Health Care System We Want to Be Part Of
- Creating Safe Spaces, Creating Opportunities
- CT Scans for Uncomplicated Headache in Adults: A Guide for Essential Imaging
- Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Companion Guide
- Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Pamphlet
- Culture Change Toolbox
- Daily Site COVID-19 Prevention Checklist
- Data Collection User Guide – Clear Wave 3
- David Matear: Health Care Response in the Fort McMurray Wildfires – Managing the Beast
- David Ng – Health Literacy is Awesome
- David Ostrow – Putting Health Care Providers in Their Patients’ Shoes
- Delta View Staff Develop Empathy through Experience
- Dena Kanigan: Living, Loving and Laughing at End of Life
- Deprescribing Medications & Diet Changes in Type 2 Diabetes
- Derek Weiss – Honouring Health Care Providers and Patients
- Development of a provincial initiative to improve glucose control in critically ill patients
- Development of a Smartphone Type 2 Diabetes Self-Management App in the South Asian Community
- Devin Harris: An Open Development Platform for Health Care
- Diabetes Canada Position Statement on Low-Carbohydrate Diets for Adults With Diabetes: A Rapid Review
- Diabetes Canada’s Position Statement on Low Carb Diets
- Diane Roberts – Creating Our Health Care Legacy
- Diarmid Campbell-Lendrum: Health & the Climate Crisis
- Diversity, Equity & Inclusion: Elevating the Voices of All in British Columbia
- Doug Cochrane – Team Work Is Fundamental to the Future
- Driver Diagram – Clear Wave 3
- Driver Diagram Instruction Sheet
- Driver Diagram Template
- Driver Diagram Worksheet
- Duane Jackson: Humility Is Our Strongest Virtue
- ED Initiated Buprenorphine & Referral to Treatment
- ED Sepsis Screening Tool Lanyard Card
- Education for Quality and Safety Leaders: A Needs Assessment and Program Review
- Effective Data Display
- Effective Elements of Safer Supply
- Elizabeth Fry Society Gender Equity Community Agreement
- Emergency Department Buprenorphine/naloxone Induction: Decision Support Tool
- Empowered Patient: Ten Warning Signs of a Deteriorating Patient
- Enable, Engage, Empower: Strengthening Care for Seniors
- Engaging Individuals with Lived Experience
- Enhanced Skills Training
- Environmental Scan Overview
- Environmental Scan: Action Taken to Improve the Patient Feedback Processes to Address Individual and Systemic Indigenous-Specific Racism
- EPIQ Index
- EPIQ Teaching Toolkit
- Equipping for Equity Online Modules
- Essential Imaging Initiative Driver Diagram
- Essential Imaging Webinar 1: Setting the Foundation
- Essential Imaging Webinar 2: Patient Engagement
- Essential Imaging Webinar 3: Real-Time Data to Drive Improvement
- Essential Imaging Webinar 4: Communication Approaches to Spread Improvement
- Essential Imaging Webinar 5: Engaging People to Spread Improvement
- Essential Together Tool: Identifying Strengths and Improvements to Reintegrate Essential Care Partners
- Ethics in Quality Improvement and Evaluation
- Eugene Suyu – 3D Printing’s Potential for Personalized Care
- Evan Adams: Providing Better Care for First Nations in BC
- Evidence 2 Excellence
- Evidence-Based Carbohydrate Restriction
- Evidence-Based Carbohydrate Restriction: Using this Tool in a Safe and Effective Manner
- Experience Cube - Guide to Effective Feedback
- Extreme Makeover: Patient Partner Edition
- Eyoälha Baker – Let’s Put More Joy into Our Lives and Work
- Ezequiel García-Elorrio – Solutions from Argentina to Support Health Care Providers in a Pandemic
- Feeling the Care in Health Care
- Field Guide to Reduce Medication Burden During COVID-19
- Fiona Wilson – It’s Time to Recognize Drug Use is a Health Matter, Not a Criminal One
- Flexible and Enhanced Learning (FLEX)
- Food Insecurity in BC: Understanding the Impact and Taking Action
- Foundations of Quality Improvement for Long-Term Care, Assisted Living and Retirement Homes
- Four Stories from Change Day BC 2015: Your Pledges in Action
- Four Stories from Change Day BC: Your Pledges in Action
- Fraser Health’s Patient Education Videos
- Frequently Asked Questions about Opioid Agonist Treatment
- From Ideas to Implementation
- Fundamentals for Change
- Game On! Using Gamification to Improve Sepsis Care
- Gamification for Health Care Improvement
- Getting Started Tips
- Global Sepsis Alliance
- Going Virtual with Diabetes Education in BC
- Going Virtual with Diabetes Education in BC: Part 2
- Grassroots Empowerment at Island Health
- Grassroots Empowerment at Island Health
- Great Strides on the Path to Quality
- Gwen Phillips: We Don’t Own the Land, the Land Owns Us
- Harm Reduction Bags CAT Knowledge Exchange 2022 Anti-Stigma Media
- Head of Bed Resource
- Health Canada Safer Supply Pilot Projects, Early Findings
- Health Care Provider Map
- Health Improvement Networks: Critical Care Exec Committee
- Healthy Kids, Healthy Futures
- Helen Bevan – Mobilizing Our Resources to Create Change
- Helen Bevan Plenary Presentation - Quality Forum 2024
- High Impact Changes – Clear Wave 3
- How Are We Getting There? Our 2016/17 Annual Report
- How Do You Ask “What Matters to You?” – Provider Poster
- HQBC Improvement Charter Template
- IAP2 Spectrum of Public Participation
- IHI 5 Whys: Finding the Root Cause
- IHI Framework For Improving Joy In Work
- IHI Tool: Conversation Guide to Support Staff Wellbeing at Work COVID 19
- IHI Tool: Psychological PPE – Promote Health Care Workforce Mental Health and Well-Being
- Impact Report 2022
- Improving Health Care Together Kit - Leadership Job Interview Panel - Patient Partner Orientation
- Improving Health Care Together Kit – Leadership Job Interview Panel – Health Care Partner Orientation
- Indigenous Patient Partner Map
- Indigenous Self-Determination and Equity in Diabetes
- Inpatient Sepsis Improvement Plan
- Inpatient Sepsis Improvement Staff Survey Tool
- Inpatient Sepsis SBAR Communication Tool
- Inpatient Sepsis Screening Tool Lanyard Card
- Inpatient Sepsis Toolkit
- Interdisciplinary Fellowship Program
- Interior Health Buprenorphine-Naloxone Initiation
- Interior Health: Use of Virtual Care During the COVID-19 Pandemic
- Interior Health’s Virtual Care Appointments Overview
- International “What Matters to You?” Day Celebration Webinar
- International “What Matters to You?” Day Poster With QR Code (11″ x 17″)
- Internet Book of Critical Care: Buprenorphine & Opioid Use Disorder
- Island Health Buprenorphine-Naloxone (Suboxone®) Induction Orders
- Janice Vance – Hopes for Better Long-Term Care
- Jay Van Bavel Plenary Presentation – Quality Forum 2024
- Jean Hamilton – Becoming the Irritant That Improves Health Care
- Jeff Beselt: Stories and Lessons in Indigenous Health and Wellness
- Jeff Harries: Hope, Compassion, Knowledge – Treating Alcoholism with Medication
- Jeffrey Braithwaite: Big Systems Transformation in the Context of Complexity
- Jessica Hannon: Listening to Stories from the Front Lines
- Jessica Kim: A Better Health System for Immigrants and Refugees
- Jim Easton Plenary Presentation - Quality Forum 2023
- Jim Easton: Change to Secure Our Health Care Systems for the Next Generation
- Joel Barohn – A New Future For Health Care: Dietitians & Physicians
- John Gilbert – Improving Inter-Professional Work in Health Care
- Jorri Gosse: Addressing the Impacts of Chronic Pain
- Joshua Greggain: Collaborating to Make Care Accessible
- Journey Map: Improving OAT Systems of Care
- Journey Map: Journeys of Indigenous People with Lived & Living Experience
- Journey Map: Prescriber Journeys with OAT
- Journey Map: What Matters to People Who Access OAT
- Journey Mapping in Cancer Care Report
- Journey Mapping Report: An Exploration of Delivering and Receiving Opioid Agonist Therapy (OAT) in Primary Care in BC
- Journey Mapping Substance Use Treatment: Report
- Judy Graves – Health Care for the Homeless
- Judy Pryce – Linking Health Care and Communities
- Judy So – The Value of Recognizing Patients as More Than Their Diagnosis
- Kamloops CAT Presentation Jan-19-23
- Kasim Al-Mashat: Laughter and Meditation
- Kevin Eastwood – Talking about Death, Listening to Patients
- Key Dimensions of Equity-Oriented Health Care
- Key messages for 48-6
- Lakshman Swamy: Joy and Burnout on the Front Lines
- Langley Project Summary CAT Knowledge Exchange 2022 Anti-Stigma Media Messaging
- Language Matters Poster
- Lauren Daley: Is Thinking About Death the Secret to Living a More Fulfilled Life?
- Lauren Sundstrom: Trans Patients Have Fought to Be Who They Are
- Leadership in Quality Improvement
- Leadership Preparation Webinar 1: Getting Started with Clear
- Leadership Preparation Webinar 2: Leading for Change
- Leadership Preparation Webinar 3: Introduction to the Model for Improvement
- Leadership Preparation Webinar 4: Improving Patient Outcomes by Strengthening Teamwork & Communication
- Leadership Preparation Webinar 5: The Value of Measurement in Improvement
- Leadership Webinar 6: Check In
- Learning About Opioid Use Disorder (LOUD) in the Emergency Department (ED) Final Report 2020/21
- Learning Session 1: Decision Support Tool
- Learning Session 1: ED Experience of Buprenorphine-Naloxone Implementation
- Learning Session 1: OUD Care and the ED in the Changing Context of COVID-19
- Learning Session 1: People-Centred Care
- Learning Session 1: Shared Purpose
- Learning Session 1: Welcome to LOUD in the ED!
- Leslie Varley – Cultural Practices Are a Key to Indigenous Health
- Leveraging Social Media to Drive Health Care Improvement in BC
- Licensed Treatment and Recovery Services in British Columbia (Sept 2020)
- Lillian Chen & Tina Cheng – How Do We Engage More Young Health Leaders?
- Lisa Sam – Working Myself Out of a Job Through Patient Empowerment
- Lisa Schilling: Accelerating Learning & Spread
- Lise Mathieu – Health Care is About Leadership
- Listening to the Quiet Voices
- Long-term Care Webinar November 2020 Resource: Staff Safety
- LOUD Driver Diagram
- LOUD in PC Change Package
- LOUD in PC Collaborative: Information Session Slides
- LOUD in PC Frequently Asked Questions
- LOUD in PC Guide to Measurement
- LOUD in PC One-Pager
- LOUD in PC Webinar - Creating Safe Spaces: Indigenous Cultural Safety in Opioid Use Disorder Care - August 22, 2024
- LOUD in PC Webinar - Improving Communications, Workflows and Processes for OAT Prescribing - July 24, 2024
- LOUD in PC Webinar - OAT in Primary Care: Prescribers Joint-Connect - Apr 16, 2024
- LOUD in PC Webinar - Optimizing Wellness in the MHSU Space - June 20, 2024
- LOUD in PC Webinar - OUD & OAT for Non-Prescribers in Primary Care - Apr 18, 2024
- LOUD in PC Webinar Resource Summary - OUD & OAT for Non-Prescribers in Primary Care
- LOUD in the ED Action Period 1 Guide
- LOUD in the ED Action Period 1 Workbook
- LOUD in the ED Action Period 2 Coaching Call: Clinical Education Strategies
- LOUD in the ED Action Period 2 Coaching Call: PPO Case Study
- LOUD in the ED Action Period 2 Guide
- LOUD in the ED Action Period 2 Learning Session 2: Clinical Education & Strategies
- LOUD in the ED Action Period 3 Coaching Call: Interpersonal Effectiveness in Clinical Care Encounters
- LOUD in the ED Action Period 3 Coaching Call: Trauma-Informed Practice
- LOUD in the ED Action Period 3 Guide
- LOUD in the ED Action Period 4 BC Centre on Substance Use Resources
- LOUD in the ED Action Period 4 Coaching Call: Case Study
- LOUD in the ED Action Period 4 Guide
- LOUD in the ED Action Period 4 Innovative Examples of Care (Island)
- LOUD in the ED Action Period 4 Innovative Examples of Transitions of Care - Aseem Grover
- LOUD in the ED Action Period 4 Innovative Examples of Transitions of Care - Chris Kriek
- LOUD in the ED Action Period 4 Person-Centred Care & Referrals
- LOUD in the ED Action Period 4 Quality Improvement 101: PDSA Cycles
- LOUD in the ED Action Period 4 Regional Breakout Room Discussions
- LOUD in the ED Action Period 4 Workbook
- LOUD in the ED Action Period 5 Celebration & Sustainment
- LOUD in the ED Action Period 5 Coaching Call: Lessons From the Alberta Experience
- LOUD in the ED Learning Session 3: Building Capacities for Trauma and Violence Informed Approaches to Care in the ED
- Low Back Pain: A Guide for Essential Imaging
- Low Carbohydrate Diets for Adults with Diabetes – Summary
- Low-Carbon, High-Quality Care Collaborative | Change & Measurement Strategy: Climate-Conscious Inhaler Practices
- Low-Carbon, High-Quality Care Collaborative | Change & Measurement Strategy: Sustainable Perioperative Strategies
- Low-Carbon, High-Quality Care Collaborative Information Session Slides
- Low-Carbon, High-Quality Care Summit - What We Heard Report
- Low-Carbon, High-Quality Care Webinar - Becoming a Powerful Climate-Health Communicator
- Low-Carbon, High-Quality Care Webinar: Patient and Family Engagement in Sustainable Quality Improvement
- LTC QI (2.0): HEC Improvement Charter
- LTC: Resources and Handouts
- LTC+ Acting on Pandemic Learning Together Huddle Summary: October 2020
- LTC+ Acting on Pandemic Learning Together: Six Promising Practices
- LTC+ Shared Learnings - November 9, 2022
- LTC+: August Coaching Session – Mitigating Issues
- LTC+: June Coaching Session – Mental Health & Wellness – Let’s Start with Psychological Safety
- LTC+: May Coaching Session – Reducing Antipsychotics in LTC
- LTC+: November Coaching Session – Sharing Initiatives From LTC+
- LTC+: September Coaching Session – Utilizing Tools to Mitigate Issues
- Management of Opioid Use Disorder in the Emergency Department
- Manisha Willms – Our Words Can Create Sustained Change
- Mark Holder – Let’s Promote Wellness in Patients
- Matthew Chow – I Witnessed Heroes in Action. Let Me Tell You About Them.
- Measurement Plan Worksheet
- Measurement Plan Worksheet – Clear Wave 3
- Measurement Strategy – Clear Wave 3
- Measuring and Using Data
- Measuring Culture to Inform Action: A Rapid Literature Review
- Medical Imaging During the COVID-19 Pandemic
- Medication Tips
- Michael McMillan: What It Means to “Do With”
- Michael Park – Shining a Light on Invisible Illnesses
- Michael West: Compassionate & Collective Leadership for High Quality Health Care
- Missed Case/Incomplete Treatment Quality Review
- Mock, Yeah: Designing Health Care Environments
- Moments to Milestones: Engaging with People who use Substances
- Mustafa Ahmed: Making Life Better for Refugees
- My Medication Card – It’s Good to Ask
- Nadine Caron: Be Responsive (Not Reactive) to the Needs of Indigenous Canadians
- Naheed Dosani & Stephen Pomedli – Where is Technology Taking Health Care?
- Natasha Jung: Navigating Asian Culture, Stigma & Mental Health
- New West Project Summary CAT Knowledge Exchange 2022 Anti-Stigma Media Messaging
- Newsletter Template for Care Providers
- Nikos Theodosakis: Movie Making and the Patient Experience
- NSQIP 2.5 Years After Startup: Is it Worth It?
- NSQIP Report: Improved Outcomes = Improved Access
- OAT Clinics Accepting New Patients
- OAT in Primary Care: Prescribers Joint Connect - Resource Summary
- OERC IOAD CAT Knowledge Exchange Presentation (PPT)
- On the Road to Diabetes Health
- Opioid Agonist Treatment: General Information
- Opioids: A Survivor’s Guide
- Optimizing Medication Management during the COVID-19 Pandemic: Implementation Guide
- Organizational Review for Health Care
- Organizing Your Measures Worksheet
- Overdose in the Park Case Study: Provider Experiences
- Panel Discussion #3: Considering Legal and Legislative Spaces
- Panel Discussion: Understanding & Integrating a Restorative Approach
- Panel Presentation: The Application of a Restorative Approach in BC
- Participant Evaluation
- Participant Questionnaire: Comox Valley Substance Use Strategy Collaborative
- Partnership Summary Document for the Sechelt/Sunshine Coast CAT
- Pascal Spothelfer – Our Health Care System is Really a Sick Care System
- Patient Information: ER Suboxone Self Start Instructions
- Patient Partner Appreciation & Recognition Guide
- Patient Partner Map
- Patient Reflection: Bringing it All Together
- Patient Safety Resources
- Patient, Caregiver and Family Guide to the Stroke Quality Standard
- Patients for Patient Safety Canada – Bringing the patient perspective to safety improvements
- Pauline Kong: Giving Patients Joy When They Need It Most
- PDSA Cycle Worksheet
- PDSA Testing Ideas Worksheet – Clear Wave 3
- PEER Engagement Principles and Best Practices
- Peer Support for Type 2 Diabetes Brief
- Penny Pereira: No Improvement Without Learning. No Scale Without Sharing.
- People & Community Partnerships: Building Connections for Health Quality What We Heard Report - February 2024
- PHS CAT Presentation Slides
- PHS Fentanyl Patch Patient Handout
- PHS Fentanyl Patch Policy
- PHS Fentanyl Patch Policy (Updated May 5, 2022)
- PHS Fentanyl Patch Protocol for Community Pharmacies
- Physician Template Letter
- Plan for Engaging Stakeholders
- Plan-Do-Study-Act (PDSA) Tracker Worksheet
- POATSP Resources
- Policy Guidance for The Reintegration of Caregivers As Essential Care Partners
- Positive Deviance
- Practice Recommendations for Initiation, Titration and Tapering of Antipsychotic Medications
- Prevention, Screening, Diagnosis and Support for Persons with Developmental Disabilities Who Develop Dementia
- Primary Care Case Study: Provider Experiences
- Principles for Authentic Engagement
- Process Improvement Charter – Clear Wave 3
- Process Mapping
- Project Inclusion: Confronting Anti-Homeless and Anti-Substance User Stigma in British Columbia
- Project Set Up Checklist
- Project Summary CAT Knowledge Exchange 2022 Anti-Stigma Media Messaging
- Provincial Opioid Addiction Treatment Support Program (POATSP)
- Psychological PPE
- Psychosocial Survey for Healthcare Questions
- Punjabi Diabetes Brochure
- PVN Annual Report 2017/18
- Quality Forum 2012 Program Guide
- Quality Forum 2013 Program Guide
- Quality Forum 2014 Program Guide
- Quality Forum 2015 Program Guide
- Quality Forum 2016 Program Guide
- Quality Forum 2017 Program Guide
- Quality Forum 2017: A Look Back
- Quality Forum 2018 Program Guide
- Quality Forum 2018 Report
- Quality Forum 2019 Program Guide
- Quality Forum 2020 Program Guide
- Quality Forum 2021: Plenary Presentation – Agnes Binagwaho
- Quality Forum 2021: Plenary Presentation – Helen Bevan
- Quality Forum 2021: Plenary Presentation – Mary Ellen Turpel-Lafond
- Quality Forum 2022 Program Guide
- Quality Forum 2022: Plenary Presentation – Courtney Howard
- Quality Forum 2022: Plenary Presentation – Jason Leitch
- Quality Forum 2022: Plenary Presentation – Shawn “Ah up wa eek” & Heather “Ya’ak chumat axa” Atleo
- Quality Forum 2023 Program Guide
- Quality Forum 2024 - Getting Everyone Involved: Better Medication Use in LTC One-Pager with Resources
- Quality Forum 2024 Health Talks Student Contest Poster
- Quality Forum 2024 Program Guide
- Quality Forum 2025 Health Talks Student Contest Poster
- Quick Facts for Care Providers
- Quick Guide to Completing Monthly Reports
- Quick Reference Guide for COVID-19 Prevention in Long-term Care: SHIP SHAPE
- Ranj Singh: Music Is Medicine
- Rate Your Organization
- Rate Your Organization Conversation Guide
- Ray Markham: Health Equity Worldwide
- Recovery After Sepsis - Digital PDF - Greater Vancouver area
- Recovery After Sepsis - Trifold Pamphlet
- Recovery After Sepsis - Trifold Pamphlet - Greater Vancouver area
- Recovery After Sepsis – Digital PDF
- Recovery After Sepsis – Webinar
- Reduce Resistance & Increase Engagement Part 2: How Does Our Brain Guide Our Reactions?
- Reflections from the Field: The Relevance of the LEADS Framework During the COVID-19 Pandemic
- Registered Supportive Recovery Assisted Living Services in BC (Sept 2020)
- Reimagining Care For Older Adults COVID 19
- Reimagining Long-Term Care - Sleep Strategies When Reducing Antipsychotics
- Reimagining Long-Term Care (3.0) BC Collaborative Webinar in partnership with Healthcare Excellence Canada: Non-Pharmacological Interventions to Support Deprescribing
- Reimagining Long-Term Care (3.0) BC Collaborative Webinar: Celebrate and Share
- Reimagining Long-Term Care (3.0) BC Collaborative Webinar: Involving Residents and Families Improving Long Term Care
- Reimagining Long-Term Care (3.0) BC Collaborative Webinar: Teamwork & Communication
- Reimagining Long-Term Care (3.0) BC Collaborative Webinar: Trauma & Resiliency Informed Care: Focus on Older Adults & Care Partners
- Reimagining Long-Term Care (3.0) Welcome Package
- Reimagining Long-Term Care (3.0): HEC Improvement Charter
- Reimagining LTC - Engagement Coaching
- Reimagining LTC Staff Engagement Strategies
- Residential Treatment and Supportive Recovery Services
- Respectful Language and Stigma Regarding People Who Use Substances
- Restorative Health Systems: Lessons from New Zealand
- Restorative Leadership Symposium - Event Data
- Restorative Leadership Symposium, November 2023, Summary Report
- Restoring Trust: COVID-19 and The Future of Long-Term Care
- Reversing the Course of Type 2 Diabetes: Environmental Scan
- Rhona Flin: Time for a Little Something
- Robin McGee – Lightning Strikes Twice: Hopes for Better Diagnostic and Post-Harm Practices
- Roles and Responsibilities: Supporting Clients on OAT
- Ron Burnett – You Need Imagination to Have Innovation
- Sample Clear Data Collection Tool - Wave 1
- Sarah Chapdelaine – Evolving the Language We Use to Talk About Mental Health
- Sarah Henderson – Climate Emergency: Social Connection is Going to Save Us
- Sarah Lambrick – Let’s Consider Physical Activity for Mental Health
- Satyan Chari Plenary Presentation - Quality Forum 2024
- SBAR Assessment Worksheet
- Self-Care & Safety for Online Events
- Self-Coaching through the Experience Cube Worksheet
- Sepsis 48-hour Management Plan
- Sepsis Brochure – Life After Sepsis
- Sepsis Brochure – What You Need to Know as a Patient
- Sepsis Care in the Emergency Department: Process Mapping Your Department and Improving Your Measures
- Sepsis Cases Data Collection Tool and Definition
- Sepsis Education Package for Patients and Families
- Sepsis Infographic – What You Need to Know as a Patient
- Sepsis Network Webinar – Vitamin C in Sepsis/Septic Shock: The Controversy
- Shared Purpose: Building a Strong Team Together Facilitation Slide Deck
- Sharing Concerns: Principles to Guide the Development of an Indigenous Patient Feedback Process
- Shelly & Gene Covert: Food for Thought: Healthier Food for Better Health Outcomes
- Shifting Paradigms to Identifying & Responding to Harm in Health Care
- Shimi Kang – Implementing Lifestyle Changes Towards Positive Health
- Sickboy Podcast: Laughter is the Best Medicine
- Simple Communication Plan Template
- SOAR Worksheet
- Social Prescribing with Dr. Grace Park
- South Surrey Project Summary CAT Knowledge Exchange 2022 Anti-Stigma Media Messaging
- Spotlight on Innovation: Abbotsford and Pacific Northwest Divisions of Family Practice
- Spreading the Safety Net
- SQAN Webinar | Building Resilient Systems for Surgical Improvement
- SQAN Webinar | Hip & Knee Arthroplasty – Improving Access, Outcomes and Length of Stay
- Staffing During the COVID-19 Pandemic
- Stakeholder Engagement Planning Form – Clear Wave 3
- Start the Conversation About Medical Imaging!
- Staying Apart to Stay Safe
- Steven Lewis – Finding the Beauty of Quality Health Care
- Strategic Plan 2009-2012
- Strategic Plan 2012-2015
- Strategic Plan 2017-2020
- Strategic Plan 2023-2026
- Streamlining Medication Use during COVID-19
- Striving for Excellence Through Connection
- Stroke Quality Standard
- Substance Use Journey: Indigenous Peer Experiences
- Substance Use Journey: Providers Treating Indigenous Peers Experiences
- Substance Use Treatment Journey: Peer Experiences
- Summary of Ethical Review and Oversight Requirements for Quality Improvement Projects in BC
- Summer Student Internship Program: 2017 Evaluation
- Summer Student Internship Program: 2018 Evaluation
- Summer Student Internship Program: 2022 Annual Report
- Sumter/April Sumter-Freitag – Believing Patients Should Be The Norm, Not The Exception
- Supporting the Implementation of LTC+ Promising Practices
- Surrey CAT One Stop Shop Presentation
- SWOT Worksheet
- Syexwáliya / Ann Whonnock: Caring for First Nations
- Tackling Complex Problems with Team-Based Solutions: NSQIP in BC 2014
- Take Home Suboxone® (buprenorphine-naloxone)
- Tania Dick – Acting on Commission Reports to Prevent Unnecessary & Preventable Deaths
- Team Huddle Worksheet
- Team Members Matrix Worksheet
- Teamwork & Communication Action Series Cohort 1 Webinar 1 – Exploring Foundations of Strong Teamwork & Communication
- Teamwork & Communication Action Series Cohort 1 Webinar 2 - Engaging in Unstructured Communication
- Teamwork & Communication Action Series Cohort 1 Webinar 3 - Effectively Navigating Conflict
- Teamwork & Communication Action Series Cohort 2 Webinar 1 – Exploring Foundations of Strong Teamwork & Communication
- Teamwork & Communication Action Series Cohort 2 Webinar 2 – Engaging in Unstructured Communication
- Teamwork & Communication Action Series Cohort 3 Coaching Webinar - One Year After
- Teamwork & Communication Action Series Cohort 3 Coaching Webinar 1 Slides
- Teamwork & Communication Action Series Cohort 3 Coaching Webinar 2 Slides
- Teamwork & Communication Action Series Cohort 3 Coaching Webinar 3 Slides
- Teamwork & Communication Action Series Cohort 3 Coaching Webinar 4 Slides
- Teamwork & Communication Action Series Cohort 3 Coaching Webinar 5 Slides
- Teamwork & Communication Action Series Cohort 3 Teaching Webinar 1 – Foundations of Strong Teamwork & Communication
- Teamwork & Communication Action Series Cohort 3 Teaching Webinar 4 – Navigating Conflict Effectively
- Teamwork & Communication Action Series Cohort 4 Coaching Session 1 - Foundations of Strong Teamwork and Communication
- Teamwork & Communication Action Series Cohort 4 Coaching Session 2 - Leveraging Structured Communication Session Slides
- Teamwork & Communication Action Series Cohort 4 Coaching Session 3 – Engaging in Unstructured Communication
- Teamwork & Communication Action Series Cohort 4 Coaching Session 4 – Navigating Conflict Effectively
- Teamwork & Communication Action Series Cohort 4 Coaching Session 5 – Fostering Trust and Leadership
- Teamwork & Communication Action Series Cohort 4 Foundations of Strong Teamwork and Communication Action Period Guide
- Teamwork & Communication Action Series Cohort 4 Learning Session 1 - Foundations of Strong Teamwork and Communication
- Teamwork & Communication Action Series Cohort 4 Learning Session 2 - Leveraging Structured Communication Session Slides
- Teamwork & Communication Action Series Cohort 4 Learning Session 5 – Fostering Trust and Leadership
- Teamwork & Communication Action Series Cohort 4 Learning Session 5 – Fostering Trust and Leadership Action Period Guide
- Teamwork & Communication Action Series Cohort 4 Welcome Package
- Teamwork & Communication Action Series Cohort 4 Wrap-Up Session
- Teamwork & Communication Action Series Cohort 1 Webinar 4 – Trust & Leadership
- Teamwork & Communication Action Series Cohort 2 Webinar 3 – Leveraging Structured Communication
- Teamwork & Communication Action Series Cohort 2 Webinar 4 – Trust & Leadership
- Teamwork & Communication Action Series Cohort 2 Webinar 5 – Navigating Conflict Effectively
- Teamwork & Communication Action Series Cohort 3 Teaching Webinar 2 - Engaging in Unstructured Communication
- Teamwork & Communication Action Series Cohort 3 Teaching Webinar 3 – Leveraging Structured Communication
- Teamwork & Communication Action Series Cohort 3 Teaching Webinar 5 – Fostering Trust & Leadership
- Teamwork & Communication Action Series Cohort 4 Engaging in Unstructured Communication Action Period Guide
- Teamwork & Communication Action Series Cohort 4 Learning Session 3 – Engaging in Unstructured Communication
- Teamwork & Communication Action Series Cohort 4 Learning Session 4 – Navigating Conflict Effectively
- Teamwork & Communication Action Series Cohort 4 Leveraging Structured Communication Action Period Guide
- Teamwork & Communication Action Series Cohort 4 Navigating Conflict Effectively Action Period Guide
- Teamwork & Communication Action Series Cohort 4 Orientation Session
- Teamwork & Communication Action Series: Wave 1 Evaluation
- Teamwork & Communication Action Series: Wave 2 Evaluation
- Teamwork Agreement
- Teamwork Agreement How-To Guide Slide Deck
- Teamwork Agreement Slide Deck Template
- Teamwork Agreement Template
- Teamwork and Communication Action Series Evaluation Report: Cohorts 3 & 4
- The 13 Behaviors of a High Trust Leader
- The 3 W's Worksheet
- The Best Visit Possible – A guide for supporting family visits during COVID-19
- The BETTER Program Overview
- The BETTER Program: Benefits to Patients and Practices
- The California Bridge Model
- The Context Experts
- The Global Trigger Tool
- The How-To of Embedding “What Matters to You” — September 26, 2018 Webinar
- The IHI Psychology of Change Framework
- The Impact of COVID-19 on Long-Term Care in Canada – The First 6 Months
- The Importance of Patient-Oriented Research
- The Patient Voice on What Matters
- The Power of Play
- The Process for Improvement
- The Punjabi Type 2 Diabetes App Poster
- Tiffany Christensen: Partnering with Patients – A Bed’s Eye View
- Tim Omer: Empowered Citizen “Health Hackers” – We Are Not Waiting!
- Tips for Effective Communication
- Tools for Teams: Building a Foundation for Culture Change in Seniors Care Slides
- Tools for Teams: Building a Foundation for Culture Change in Seniors Care Workbook
- Tools for Teams: Patient Engagement and Team-Based Care
- Transforming Care with People, Place, and Purpose
- Transitions of Care Checklist
- Type 2 Diabetes and Indigenous Peoples – Supporting a Culturally Safe and Self-Determined Journey
- Type 2 Diabetes Dialogue Day 2022 - Agenda
- Type 2 Diabetes Dialogue Day 2022 - Presenter Bios
- Type 2 Diabetes Dialogue Day 2022 – Connecting on Innovation in Type 2 Diabetes Summary Report
- Type 2 Diabetes Reference Handout – Nutrition Network
- Unmasking Communication During a Pandemic
- Using Change Day BC for Staff Engagement at Burnaby Hospital
- Using Change Day BC for Staff Engagement at Burnaby Hospital
- Valerie Pagdin: Building Partnerships to Give Clients What They Really Want
- Vancouver Project Summary CAT Knowledge Exchange 2022 Anti-Stigma Media Messaging
- Venous Thromboembolism Virtual Learning Series #1
- Venous Thromboembolism Virtual Learning Series #2
- Venous Thromboembolism Virtual Learning Series #3
- Vincent Lam – A Fast & Incomplete History of Medicine
- Virtual Engagement: Relationship Building, Safe, Authentic and Culturally Appropriate Practices
- Webinar 1: Leading a Framework for Cultural Safety & Humility with FNHA CEO Joe Gallagher
- Webinar 10: Responding to Anti-Indigenous Racism in the Health Care System
- Webinar 11: Leading with Culture in First Nations Community Contexts
- Webinar 2: Learning and Advancing the Recommendations of the Truth & Reconciliation Commission with Shelley Joseph
- Webinar 3: The Importance of Story to Cultural Safety Webinar
- Webinar 4: Intergenerational Trauma and Institutional Avoidance
- Webinar 5: Pursuing Cultural Safety
- Webinar 6: Cultural Humility and Nursing in BC
- Webinar 7: Cultural Safety – Respect and Dignity in Relationships Indigenous Peoples and the Health Care System
- Webinar 8: Racism as a Determinant of Health
- Webinar 9: Cultural Safety Framework and Action Plan from Vancouver Coastal Health with Leslie Bonshor
- Webinar Recording: Capturing PDSAs in Your Spreadsheet
- Webinar Recording: Measurement & Data Collection Tool
- What Does it Take? A Report to Our Partners
- What is a Restorative Approach? Why & How it Matters for Health Care
- What Matters to Me – Head of Bed Patient Partner Poster
- What Matters to You? Unmasking Communication during a Pandemic
- When Psychosis Isn’t the Diagnosis: A Toolkit for Reducing Inappropriate Use of Antipsychotics in Long Term Care
- WMTY & Joy in Work for Leaders
- WMTY Infographic
- WMTY Share Your Story Resource
- WMTY with Virtual Care Appointments – A Resource for Patients
- WMTY with Virtual Care Appointments – A Resource for Providers
- WMTY with Virtual Care Appointments – Provider Poster
- World Sepsis Day 2021 Panel Discussion: Bridging the Gaps in Post-sepsis Care for Survivors
- World Sepsis Day 2021: Hospital Care Quality Improvement Webinar
- World Sepsis Day Website
- Zach Berman: Turning Passion into Practice
- Zander Willms: What Does It Truly Mean to Be a Team?
Team Members
- Adam Finch
- Ainsley Young
- Allison Muniak
- Amie Hough
- Andrea Wnuk
- Andrew Wray
- Angie Natingor
- April Price
- Arshdeep Kaur
- Breah Talan
- Briar Mayoh
- Bryan Chow
- Celia Chan
- Charmaine Niebergall
- Chelsea Hochfilzer
- Christina Krause
- Christopher Smith
- Colin O'Neill
- Dallas Smith
- Darragh Mckinley
- David Sweet
- Donna Molina
- Ed Mochrie
- Gabby Santos
- Hannah Lawrie
- Hayley Lawrence
- Ian Warbrick
- Irina Apostu
- Jace Basilan
- Jackie White
- Jami Brown
- Jamie Duteil
- Jessica Guss
- Jo Sedman
- Kaleena Ipema
- Kate McCammon
- Kelly Giesbrecht
- Kelly Timms
- Leanne Griffiths
- Mark Matthew
- Megan Kavanagh
- Michelle Kennedy
- Michelle Pang
- Natalie Swatez
- Rachel Shin
- Sarah Ickowicz
- Sarah Park
- Syexwáliya
- Tracy Watson
- Yukiko Rudolf
Events
- 2023 Restorative Leadership Symposium
- Applying “What Matters to You?” for Workforce Well-Being
- BC Care Providers Association Annual Conference 2023
- Becoming a Powerful Climate-Health Communicator
- Clinician Fellowship in Health Care Quality Information Session - May 16
- Clinician Fellowship in Health Care Quality Information Session - May 22
- Creating Safe Spaces: Indigenous Cultural Safety in Opioid Use Disorder Care
- Deprescribing Medications & Diet Changes in Type 2 Diabetes
- Engage to Improve: Creative Solutions for Working Better Together
- Improving Communications, Workflows and Processes for OAT Prescribing
- Integrated Care Team Training
- Integrated Care Team Training - October Session
- LCHQ Webinar: Patient and Family Engagement in Sustainable QI
- LOUD in PC Information Session 1
- LOUD in PC Information Session 2
- LOUD in the ED 2024-2025 - Information Session 1
- LOUD in the ED 2024-2025 - Information Session 2
- Low-Carbon, High-Quality Care Collaborative Information Session #1
- Low-Carbon, High-Quality Care Collaborative Information Session #2
- OAT in Primary Care: Prescribers Joint-Connect
- Optimizing Wellness while Working in the Mental Health & Substance Use (MHSU) Space
- OUD & OAT for Non-Prescribers in Primary Care
- Quality Café – Defining Quality: Using the BC Health Quality Matrix
- Quality Café – Getting Started with Measurement: Measurement Planning for Improvement
- Quality Café – Linking Ideas to Actions with Driver Diagrams
- Quality Café – Setting up Your QI Project for Success: Making Improvement Charters Work for You
- Quality Café – The Power of Small Data: How Local Data Collection Can Drive QI
- Quality Café – Who, When, How - Embedding A Structured Communication Matrix to Improve Safety
- Quality Café: Applying QI tools to implement and sustain improvements in MHSU Adult Guardianship
- Quality Café: Creating an Effective Aim Statement to Drive Improvement Efforts
- Quality Café: Emergency Department Discharge Sheets: A Quality Improvement Initiative
- Quality Café: Exploring Lean: Strengthening the Quality Improvement Toolbox
- Quality Café: How Human Factors Principles Impact Health Care Systems
- Quality Café: Innovating Delirium Care Practice in the ICU
- Quality Café: Patient-Centred Rehabilitation in the ICU
- Quality Café: Polarity Mapping: Identifying and Managing Unsolvable Problems
- Quality Forum 2023
- Quality Forum 2025
- Reimagining LTC BC Collaborative: Appropriate Use of Antipsychotics | Webinar 4: Trauma & Resiliency Informed Care: Focus on Older Adults & Care Partners
- Reimagining LTC BC Collaborative: Appropriate Use of Antipsychotics | Webinar 5: Celebrate and Share
- Rural Health Conference 2023
- Shared Goals, Shared Solutions: Co-Production in Health Care
- Social Prescribing with Dr. Grace Park
- Student Internship Information Session #1
- Student Internship Information Session #2
- Workshop: Data-Driven Improvement
- Workshop: Data-Driven Improvement
- Workshop: Diving into Human Factors
- Workshop: Fundamentals for Quality Improvement
- Workshop: Fundamentals for Quality Improvement - In-Person
- Workshop: Fundamentals for Quality Improvement - In-Person
- Workshop: Fundamentals for Quality Improvement - Virtual
- Workshop: Fundamentals for Quality Improvement - Virtual Session
